IT Technical Support Specialist

5 days ago


Slough, Slough, United Kingdom Vocosa Full time
About Vocosa IT

Vocosa IT is a leading provider of IT solutions, offering a wide range of services to businesses and educational institutions across England and Wales. Our team of experts provides 1st, 2nd, and 3rd-line IT support for users across all systems.

About the Position

We are seeking an experienced IT Technical Support Engineer to join our team. The successful candidate will have a minimum of 1 year of experience in IT technical support and will be responsible for maintaining, supporting, and enhancing the IT solutions we supply to our customers.

Key Responsibilities
  • Provide high-quality support to our users
  • Ensure that our systems are properly administered
  • Develop existing infrastructure and processes
  • Work independently and be flexible to changing deadlines
  • Reliability and adaptability are vital for this dynamic role
Requirements
  • Self-motivated and resourceful individual
  • Professional attitude and a strong work ethic
  • Ability to work in a fast-moving environment
  • Good time management and organizational skills
  • Ability to think ahead and pre-empt problems and issues
  • Value and deliver quality service
  • Open and friendly communication style
Essential Skills and Experience
  • Full UK driving license
  • Broad understanding of IT hardware, Windows, and Mac OS
  • Strong problem-solving skills
  • Experience in O365
  • Experience in Google Cloud for Education
Desirable Skills and Experience
  • Experience in Group Policy
  • Experience in Virtual Desktops/RDP connections
  • Experience in TCP/IP protocols
  • Experience in Active Directory/monitoring systems
  • Ability to lift and move heavy equipment such as servers/desktops
  • Implementation and documentation of good practice and processes
  • ITIL Foundation
  • ECS card (can be applied for after the candidate is appointed)
Benefits
  • Yearly bonus
  • Additional leave
  • Company pension
  • On-site parking


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