IT Technical Support Specialist
5 days ago
Vocosa IT is a leading provider of IT solutions, offering a wide range of services to businesses and educational institutions across England and Wales. Our team of experts provides 1st, 2nd, and 3rd-line IT support for users across all systems.
About the PositionWe are seeking an experienced IT Technical Support Engineer to join our team. The successful candidate will have a minimum of 1 year of experience in IT technical support and will be responsible for maintaining, supporting, and enhancing the IT solutions we supply to our customers.
Key Responsibilities- Provide high-quality support to our users
- Ensure that our systems are properly administered
- Develop existing infrastructure and processes
- Work independently and be flexible to changing deadlines
- Reliability and adaptability are vital for this dynamic role
- Self-motivated and resourceful individual
- Professional attitude and a strong work ethic
- Ability to work in a fast-moving environment
- Good time management and organizational skills
- Ability to think ahead and pre-empt problems and issues
- Value and deliver quality service
- Open and friendly communication style
- Full UK driving license
- Broad understanding of IT hardware, Windows, and Mac OS
- Strong problem-solving skills
- Experience in O365
- Experience in Google Cloud for Education
- Experience in Group Policy
- Experience in Virtual Desktops/RDP connections
- Experience in TCP/IP protocols
- Experience in Active Directory/monitoring systems
- Ability to lift and move heavy equipment such as servers/desktops
- Implementation and documentation of good practice and processes
- ITIL Foundation
- ECS card (can be applied for after the candidate is appointed)
- Yearly bonus
- Additional leave
- Company pension
- On-site parking
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