Technical Support Specialist

2 months ago

Slough, Slough, United Kingdom Arvato Full time

About the Role

We are seeking a highly skilled and motivated individual to join our team as a Customer Service Representative. As a key member of our Learning Record Team, you will play a vital role in providing first-line resolution to customers' inquiries, which can range from access management and general advice to technical or data-related issues.

Key Responsibilities and Accountabilities

  • Quickly and accurately access and research information sought by customers.
  • Accurately collate and record customer information for management information reports.
  • Work within defined quality guidelines and maintain good practices at all times.
  • Assess customer needs and either meet them directly or refer to another agency or specialist as required.
  • Provide tailored information, advice, and guidance to support customers in making well-informed decisions.
  • Develop and maintain an interest in related topical issues and those likely to affect contacts.
  • Deliver specialist subject matter expertise as appropriate.
  • Undertake administrative and other tasks relevant to the working environment.
  • Work to achieve daily and weekly targets

Requirements

  • Educated to at least Level 2, including Maths and English qualifications.
  • Relevant experience of working one-to-one with the target audience.
  • Excellent telephone manner with exceptional verbal and written communication skills.
  • Ability to work independently and as part of a team.
  • Strong listening skills and ability to interact with employers and training providers in a professional, non-judgmental manner.
  • Ability to assimilate key information from appropriate sources.
  • IT literate, with strong keyboard skills and proficiency in using a wide range of commercial software packages, e.g., Microsoft Office.
  • Commitment to continuous professional development, with the ability to gain further qualifications and training as required.
  • Understanding of confidentiality related to safeguarding situations and the Data Protection Act.

What We Offer

  • 28 days holiday (including 8 public/bank holidays).
  • Excellent on the job training and on-going core skills development.
  • Life assurance and access to a company pension scheme (after qualifying period).
  • Exclusive staff discounts at holiday, leisure & other retailers, so you can buy and do the things you love for less.
  • An employee assistance programme to ensure your wellbeing.
  • Monthly employee-voted awards to recognise your achievements.
  • Unique career opportunities within this client partnership.

About Us

At Arvato, we value diversity and inclusion, and we are committed to creating a culture where everyone can grow and be their best selves. We believe that our differences make us stronger, and we work to ensure that all our colleagues' voices are heard and that their aspirations are nurtured.

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