Technical Support Specialist
4 weeks ago
German Speaking Technical Support Advisor
Job Summary:We are seeking a highly skilled German-speaking Technical Support Specialist to join our client's team in Slough. As a Technical Support Advisor, you will provide vital technical support to our client's employees, utilizing your excellent communication skills and technical expertise to resolve complex IT issues.
Key Responsibilities:- Provide Level 1 remote and occasional desk-side technical support to our client's employees.
- Receive and log all phone calls, emails, and web forms within the service desk tracking system, and aim to resolve incidents or requests at the first point of contact.
- Liaise with 3rd party support providers to escalate and resolve support queries as needed.
- Act as an escalation point for the 1st line Desktop Support Team to help resolve various IT support-related issues.
- Fluency in German is essential.
- Previous technical support experience is essential.
- Must be within a commutable distance to Slough and able to work 5 days a week in the office.
- Strong customer service and communication skills are required.
Our client is a leading organization in the industry, and we are excited to offer this opportunity to join their team. If you are passionate about technology and providing excellent customer service, we would love to hear from you.
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