Technical Support Specialist

2 weeks ago

Slough, Slough, United Kingdom Jam Management Consultancy Full time
Job Title: Graduate Technical Support Specialist

We are seeking a highly motivated and detail-oriented Graduate Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support for a range of software applications.

Key Responsibilities:
  • Provide technical support for software applications, ensuring customer issues are resolved efficiently.
  • Collaborate with clients to deliver high-quality solutions, while maintaining excellent customer service.
  • Work with AI, Machine Learning, and Cloud technologies to support innovative projects and systems.
  • Assist with troubleshooting and debugging technical issues related to software tools and applications.
  • Develop a deep understanding of our products and services to provide technical advice to customers.
  • Maintain strong relationships with clients, ensuring timely communication and delivering solutions that meet their needs.
Requirements:
  • 2:1 or above in a STEM degree (e.g., Computer Science, Mathematics, Physics, Electronic Engineering, or related fields).
  • Experience or interest in software development tools and methodologies.
  • Knowledge or a desire to learn programming languages such as.NET, C#, JavaScript, Python, or related technologies.
  • Familiarity with databases and the ability to work with SQL or a similar query language.
  • Strong problem-solving and analytical skills with the ability to tackle technical challenges head-on.
  • Excellent communication and customer-facing abilities, capable of translating technical issues into understandable solutions for non-technical clients.
  • A genuine passion for AI, Machine Learning, and Cloud Applications, with a willingness to continuously learn and grow in these fields.
What We Offer:
  • A competitive salary of £37-38k with ongoing opportunities for career development.
  • Extensive training on AI, Machine Learning, Cloud Applications, and Software Solutions to enhance your expertise.
  • A collaborative and supportive working environment that fosters growth and learning.
  • The chance to work with cutting-edge technologies, helping businesses achieve their goals with innovative solutions.

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