Technical Support Specialist

3 weeks ago

Slough, Slough, United Kingdom Shift F5 Limited Full time
Technical Support Role

We are seeking a skilled Technical Support Specialist to join our team at Shift F5 Limited. As a Technical Support Specialist, you will be responsible for providing enterprise-level assistance to our customers, analyzing and troubleshooting issues, installing and customizing applications, and working closely with our development team.

Key Responsibilities:
  • Provide technical support to customers via phone, email, or other communication channels
  • Analyze and troubleshoot technical issues, identifying root causes and implementing solutions
  • Install and customize software applications to meet customer needs
  • Collaborate with the development team to resolve complex technical issues
  • Document and maintain accurate records of customer interactions and technical issues
Requirements:
  • Hands-on experience with IT and application systems
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Experience working with cloud-based systems and data platforms
  • Desirable: experience with SQL querying and cloud infrastructure
What We Offer:

As a Technical Support Specialist at Shift F5 Limited, you will have the opportunity to work with a successful and growing software company, providing enterprise-level support to our customers. You will have the chance to learn and grow with our team, and we offer a competitive salary and benefits package.

For more information about this role and our company, please follow us on Twitter @F5_Jobs.

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