German Speaking Technical Support Specialist

22 hours ago


Slough, Slough, United Kingdom Euro London Appointments Full time
Technical Support Specialist - German Language

We are seeking a highly skilled Technical Support Specialist to join our team in Slough. As a German-speaking technical support expert, you will provide vital technical support to our client's employees, utilizing your excellent communication skills and technical expertise to resolve complex issues.

Key Responsibilities:
  • Provide Level 1 remote and occasional desk-side technical support to our client's employees.
  • Receive and log all phone calls, emails, and web forms within the service desk tracking system, and aim to resolve incidents or requests at the first point of contact.
  • Liaise with 3rd party support providers to escalate and resolve support queries as needed.
  • Act as an escalation point for the 1st line Desktop Support Team to help resolve various IT support-related issues.
Requirements:
  • Fluency in German is essential.
  • Previous technical support experience is essential.
  • Must be within a commutable distance to Slough and able to work 5 days a week in the office.
  • Strong customer service and communication skills are required.

If you're passionate about technology and providing excellent customer service, we would love to hear from you.



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