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Technical Support Specialist

3 months ago

Slough, Slough, United Kingdom Remarkable Jobs Full time £30,000 - £40,000

Technical Support Specialist

Location:
Remote

Salary:
£30k - £40k Depending on experience

Type:
Full Time / Permanent

Are you an experienced Technical Support Specialist eager to enhance your career in a vibrant and forward-thinking organization? Remarkable Jobs is on the lookout for a motivated and detail-oriented Technical Support Specialist to become a vital part of our team. In this role, you will serve as the primary contact for all technology-related inquiries within the company. Your main duty will be to guarantee the seamless functioning of computer systems, networks, and applications, delivering outstanding technical assistance to both staff and clients.

This position calls for a hands-on professional with exceptional troubleshooting abilities and a client-centric mindset. The ideal candidate will be comfortable addressing first-line and basic issues that the entire team may encounter.

Key Responsibilities:
1. Provide initial support to users through various channels including phone, email, and face-to-face interactions.
2. Identify and resolve hardware, software, and network challenges efficiently.
3. Install, configure, and uphold operating systems, software applications, and hardware components.
4. Manage user accounts, permissions, and access rights.
5. Oversee and sustain computer systems and networks to ensure peak performance.
6. Assist in IT projects, encompassing upgrades, installations, and migrations.
7. Develop and maintain technical documentation and user manuals.
8. Collaborate with fellow IT team members to enhance and implement IT solutions.
9. Conduct regular system backups and uphold data security measures.

Key Skills and Qualifications:
- Proven experience in a comparable technical support role.
- Strong understanding of Windows and Mac operating systems.
- Experience supporting multiple locations utilizing remote management tools.
- Familiarity with network troubleshooting and configuration (LAN/WAN, routers, switches).
- Knowledge of integrating and supporting CCTV systems & Net2 within the network framework.
- Proficiency with Microsoft Office 365 and Active Directory.
- Awareness of cybersecurity principles and data protection regulations.
- Excellent communication and interpersonal skills.
- Ability to work autonomously as well as collaboratively within a team.
- Relevant IT certifications (CompTIA A+, Network+, Microsoft Certified Professional) are advantageous.