ICT Technical Support Specialist

4 weeks ago

Slough, Slough, United Kingdom Thames Water Utilities Limited Full time

Job Title: Office Technical Specialist

Job Summary:

We are seeking an Office Technical Specialist to provide quality technical advice and guidance for field teams, making decisions regarding reactive works within Waste Networks across Thames Water.

Key Responsibilities:

  • Raise and sign off on planned and remedial work for the waste network, balancing operational benefit, cost, and outcome for the customer.
  • Provide Waste Network technical support to a wide number of stakeholders using various media.
  • Ensure that field teams complete a "first time fix" wherever possible.
  • Support the field teams with various incidents such as pollutions, flooding incidents, blockages, and collapses by ensuring that the incident has been triaged correctly and the appropriate advice has been given and follow-on work has been raised.
  • This is a hybrid role working a mix of shifts from home and in the Customer Solutions Centre in Slough.
  • There will also be opportunities to work in the field offices to build relationships and knowledge alongside the field teams.
  • 36 hours a week on shifts that will include a mix of early, mid, late, and weekend work.
  • An understanding of drainage & waste networks would be an advantage but is not essential.
  • A positive mindset and the ability to both work alone and as part of a wider team.
  • Evidence of building great stakeholder relationships.
  • Excellent attention to detail and ability to ensure that all relevant information is recorded and is of high quality and accuracy.
  • Fully competent using the appropriate Company IT systems and office software – this is an office-based role using various IT systems, so competency is a must.
  • Competitive salary up to £35,000 per annum, depending on your level of experience.
  • Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays).
  • Contributory pension – Defined Contribution - Maximum of 12% - 2x employee contribution.
  • Personal Medical Assessments – Open to all once a year.
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

About Thames Water:

At Thames Water, our purpose is crystal clear - to deliver life's essential service so our customers, communities, and planet can thrive. Water is life's great leveller. But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running, and more, so every drop is more precious than ever.

What We Offer:

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. Our overarching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business, meet colleagues, and earn some extra money along the way.

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