Technical Support Specialist

4 weeks ago


Slough, Slough, United Kingdom https:www.energyjobline.comsitemap Full time
We are seeking a skilled and proactive Field Engineer to support a dynamic client environment. The ideal candidate will assist end-users with technical issues, monitor network systems, and ensure the smooth functioning of PCs and peripherals. Key responsibilities include:

* Providing onsite and deskside support to end-users
* Troubleshooting and resolving PC issues following guidance from Level 2 engineers or designated points of contact
* Building, configuring, and troubleshooting hardware, including installation of company-standard images on PCs and laptops
* Supporting meeting room environments, including video conferencing setups
* Providing technical support for peripherals, such as printers, scanners, and mobile devices (iPads, iPhones, Android)
* Assisting with data backup and restoration as needed
* Providing "smart hands" support for data center equipment, replacing components as directed

Requirements include:

* Minimum 3 years of onsite technical support experience
* Strong working knowledge of Windows 7/10 and Microsoft Office applications
* Familiarity with MAC support is a plus
* Experience with mobile devices, including Android and iOS
* Competency in troubleshooting, building, and configuring both legacy and current PC/laptop hardware
* Familiarity with Microsoft SCCM
* Hands-on experience with data center equipment, including installation, troubleshooting, and cable management
* Excellent communication skills in English
* Microsoft certifications are a plus

If you have the technical expertise and a passion for customer service, we encourage you to submit your application.

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