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Technical Support Specialist

2 months ago

Slough, Slough, United Kingdom MFK Recruitment Full time
Position Overview

We are pleased to present a fantastic opportunity for a Technical Support Specialist to join our esteemed client.

MFK Recruitment has a proven track record of successfully placing candidates with this client, fostering a supportive environment that encourages employee retention through a positive workplace culture and ample growth opportunities.

In the role of Technical Support Specialist, you will collaborate closely with the Network Manager to ensure seamless daily IT operations. Your responsibilities will include managing incidents and customer inquiries from initial contact through to resolution and closure.

If you are eager to expand your technical knowledge while applying your existing skills, this position is an excellent fit. The Technical Support Specialist role offers genuine opportunities for advancement, as our client values candidates who are committed to learning and development.

The successful candidate will work alongside the current team and coordinate with the remote helpdesk. Proficiency in Windows 10, Office 365, and IT troubleshooting is essential for this position.

Ideally, you will possess at least 6 months of relevant experience in IT, preferably within the Education sector or with a Managed Service Provider.

Key Responsibilities of the Technical Support Specialist include:

  • Managing incidents and customer inquiries from initial receipt to resolution and closure
  • Ensuring compliance with service level agreement standards
  • Maintaining high levels of customer satisfaction
  • Completing administrative tasks and documentation promptly
  • Keeping accurate records of all site information using IT Service Management tools
  • Promoting best practices and adhering to change control processes
  • Effectively planning and organizing the workweek
  • Reviewing performance metrics bi-weekly with the Team Lead or Manager

Benefits of working with our client include:

  • Customized training platform
  • Skills assessment and tailored progression plans
  • Partnerships with Microsoft and Google
  • Access to Microsoft and Google training courses, certifications, and exams
  • One-on-one training sessions
  • Healthcare options available
  • Monthly performance-related incentives, including additional vacation days and vouchers
  • Opportunities for social and team-building activities