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Field Support Technical Specialist

3 months ago

Slough, Slough, United Kingdom Thames Water Full time
Position Overview
We are looking for a dedicated Office Technical Specialist who will play a crucial role in providing expert technical advice and support to our operational teams. This position is essential for making informed decisions regarding urgent tasks within the Waste Networks at Thames Water.

Key Responsibilities
  • Authorize and oversee both scheduled and emergency work for the waste network, ensuring a balance between operational efficiency, cost-effectiveness, and customer satisfaction.
  • Manage both urgent and complex planned technical operations to optimize effectiveness while minimizing impact on customers.
  • Deliver technical support related to Waste Networks to a diverse range of stakeholders through various communication channels.
  • Assist field teams in achieving a 'first time fix' wherever feasible.
  • Support field teams during various incidents such as pollution events, flooding, blockages, and infrastructure failures by ensuring proper triage and providing relevant advice.
  • This role involves a hybrid work arrangement, including both remote work and time spent in the Customer Solutions Centre.
  • Opportunities to collaborate in field offices will be available to foster relationships and enhance knowledge with field teams.
  • Work schedule consists of 36 hours per week, including a mix of early, mid, late, and weekend shifts.
Qualifications
  • Familiarity with drainage and waste networks is beneficial but not mandatory.
  • Minimum educational requirement is A level or equivalent experience.
  • Strong understanding of Health & Safety regulations.
  • A proactive attitude with the ability to work independently and collaboratively.
  • Proven ability to build effective stakeholder relationships.
  • Excellent problem-solving capabilities.
  • Demonstrated ownership of issues and commitment to resolution.
  • Exceptional verbal and written communication skills across all organizational levels.
  • Meticulous attention to detail, ensuring all information is accurately recorded and of high quality.
  • Proficient in using relevant IT systems and office software, as this is an office-based role.
  • A track record of achieving outstanding results.
Benefits
This position offers a unique opportunity to be part of a high-performing team recognized for excellence. You will engage in daily operations at Thames Water while also contributing to strategic initiatives that shape the future of our organization. This role will enhance your understanding of the waste industry and expose you to innovative technologies and methodologies.
  • Competitive salary up to £35,000 per annum, commensurate with experience.
  • Annual leave of 26 days, increasing to 30 with tenure, in addition to public holidays.
  • Contributory pension scheme with a maximum of 12% employer contribution.
  • Annual personal medical assessments available to all employees.
  • Access to a comprehensive benefits scheme designed to support your financial and personal well-being.
About Thames Water
At Thames Water, our mission is clear: to provide essential services that enable our customers, communities, and the environment to thrive. Water is vital for all forms of life, and we are committed to its stewardship.

As challenges such as climate change impact our operations, we strive to maintain the flow of water to meet the needs of our customers. We invite individuals ready to contribute to this important mission.

Diversity and Inclusion
We value the diverse skills and perspectives of our employees and are committed to creating an inclusive workplace. We encourage applications from individuals of all backgrounds and provide support throughout the recruitment process.

Join us in making a difference at Thames Water.