Hospitality Service Associate
3 weeks ago
Our Craft
At Edrington, we are dedicated to creating exceptional ultra-premium spirit brands. Our flagship brand, The Macallan, is complemented by Highland Park and The Glenrothes in the thriving single malt sector, alongside Naked Malt in the blended malt category. Our diverse portfolio also includes Brugal premium rum from the Dominican Republic, The Famous Grouse Blended Scotch Whisky, and Wyoming Whiskey in the American Whiskey segment. Additionally, we maintain a strategic partnership with No.3 London Dry Gin.
As a company founded on charitable principles, we strive to make a significant impact. Join us in a culture defined by our values, where exceptional brands flourish and teams thrive.
Our Blend of Benefits
- Competitive hourly wage of £15.23 plus shift allowance
- Generous holiday entitlement of 37 days, plus 4 volunteer days
- Retirement savings plan with employer contributions up to 14%
- Opportunity to participate in a Share Reward scheme of up to 10% (subject to eligibility)
- Comprehensive private medical insurance, including access to GP services and specialized health lines
- 24/7 support services for you and your family, covering counselling, life coaching, and wellness information
- Experience our premium brands with an annual product allowance and a minimum 20% discount in our staff shop
- Work-life balance initiatives, including 26 weeks of paid leave for maternity, paternity, and adoption, plus up to five paid carer leave days annually
Embrace Excellence
As a Hospitality Service Associate at The Macallan, you will be responsible for delivering a world-class luxury experience to our guests through outstanding customer service that exceeds their expectations. The Macallan Estate offers a variety of dining and beverage experiences, including The Brasserie, The Macallan Bar, Easter Elchies House, Ghillies Cottage, and The Macallan Fishing Lodge, as well as hosting numerous high-end events throughout the year.
Make an Impact
Reporting to the Food & Beverage Manager, your key responsibilities will include:
- Maintaining the highest service standards in all dining and event settings
- Consistently delivering exceptional guest experiences
- Ensuring food and beverage areas meet performance and service standards
- Providing friendly and professional service during all meal periods and events
- Efficiently managing table turnarounds
- Possessing thorough knowledge of the food menu and cooking techniques to offer informed recommendations
- Maintaining a comprehensive understanding of the beverage menu and service standards
- Ensuring the bar consistently meets high performance and service standards
- Guaranteeing exceptional quality and presentation of drinks
- Continuously enhancing the bar service offerings, including menu development
- Ensuring proper planning, sourcing, preparation, and storage of all ingredients
Your Talent and Skills
To excel in this role, you should possess a friendly and approachable demeanor towards both customers and colleagues. While prior experience in hospitality service is advantageous, it is not mandatory as comprehensive training will be provided. A positive attitude and basic understanding of food hygiene are essential. Basic knowledge of bar service is also beneficial but not required, as full training will be offered. You should demonstrate professionalism, confidence, and a strong sense of ownership and pride in your work. Attention to detail and high cleanliness standards are crucial. Flexibility to work shifts, including early mornings and late evenings, as well as weekends, is necessary. Responsible handling of cash and credit transactions, along with strong numerical, literacy, and communication skills, is also required.
We value diverse experiences and encourage applications from individuals who believe they can contribute positively to our team and Edrington as a whole.
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