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Food and Beverage Host

2 months ago

Charlestown of Aberlour, Moray, United Kingdom Edrington Full time

About Us

Edrington is a leading spirits company that crafts exceptional ultra-premium spirit brands. Our portfolio includes The Macallan, Highland Park, The Glenrothes, Naked Malt, Brugal, The Famous Grouse, and Wyoming Whiskey. We are committed to delivering a world-class luxury experience to our guests.

Our Culture

We are a values-driven organization that prioritizes people and teams. Our culture is built on a strong sense of community, collaboration, and excellence. We believe in empowering our employees to make a positive impact and drive business growth.

The Role

We are seeking a skilled Food and Beverage Host to join our team at The Macallan Estate. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.

Key Responsibilities

  • Uphold the highest standards of service in the bar, brasserie, and at events
  • Consistently provide exceptional guest service to surpass guest expectations
  • Ensure The Macallan food and beverage areas maintain high standards of performance and service, with proper setup and maintenance according to agreed standards
  • Deliver a friendly and professional service approach during breakfast, lunch, dinner, and events
  • Complete seamless table turnarounds efficiently
  • Possess an in-depth knowledge of The Macallan food menu and cooking techniques to provide informed recommendations to guests
  • Maintain comprehensive knowledge of the drink and coffee menu and the standards for their service
  • Guarantee The Macallan bar consistently achieves exceptional performance and service standards
  • Ensure drink quality and presentation are consistently exceptional and adhere to brand etiquette
  • Continuously develop the bar service offering, including menu development, in alignment with brand growth and identity
  • Ensure all ingredients are planned, sourced, prepared, and stored appropriately and promptly

Requirements

  • A friendly and approachable demeanor towards customers and colleagues
  • Basic knowledge and understanding of food hygiene
  • Basic bar knowledge is desirable but not essential, as full training will be given
  • Confidence and professionalism, with a mature manner and a strong sense of ownership and pride
  • Quality-driven with high standards of cleanliness and attention to detail
  • Willingness to work shifts, including early breakfast and late dinner shifts, as well as weekends
  • Responsible handling of cash and credit card transactions, along with strong numerical, literacy, and communication skills