Customer Service Representative

5 days ago


City of London, United Kingdom Change Hospitality Full time

Job Summary

We are seeking a highly organized and customer-focused Customer Service Representative to join our team at Change Hospitality. As a key member of our front desk team, you will be responsible for providing exceptional service to our clients and guests.

Key Responsibilities

  • Manage the front desk operations, including checking in guests, preparing documents, and maintaining accurate records.
  • Provide administrative support to the team, including data entry, filing, and other tasks as needed.
  • Assist with the coordination of meetings and events, including booking meeting rooms and arranging catering.
  • Ensure the reception area is clean and tidy, and that all necessary supplies are stocked.
  • Develop and maintain relationships with clients and guests, providing a high level of customer service and ensuring their needs are met.

Requirements

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 1 year of experience in a customer-facing role, preferably in a hospitality or administrative setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in Microsoft Office and other administrative software.

What We Offer

  • A competitive salary and benefits package.
  • The opportunity to work in a dynamic and fast-paced environment.
  • Professional development and growth opportunities.


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