Customer Service Representative

3 days ago

Welwyn Garden City, Hertfordshire, United Kingdom TheICEway Full time

About TheICEway

TheICEway is a leading IT services and technology consultancy based in the UK, providing expert solutions to help clients achieve their business goals and strategies.

Job Summary

We are seeking a skilled and passionate Customer Service Representative to join our team at TheICEway. As a Customer Service Representative, you will be responsible for handling customer inquiries, providing exceptional customer service, and effectively communicating with customers.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers
  • Upsell products and services to customers
  • Work closely with internal teams to deliver first contact resolution
  • Manage and resolve customer complaints
  • Collaborate with colleagues to achieve team goals and objectives

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Previous experience in a customer-facing role

About You

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional customer service. If you have a strong desire to work in a dynamic and collaborative environment, we encourage you to apply for this role.

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