Customer Service Representative

5 days ago


Welwyn Garden City, Hertfordshire, United Kingdom Bennett and Game Recruitment LTD Full time
Job Description

Job Title: Customer Support Officer

Job Type: Full-time

Industry: Private Plant, Construction, and Civils Utilities

Location: North-London / Hertfordshire

Job Description:

We are seeking a highly skilled Customer Support Officer to join our team at Bennett and Game Recruitment LTD. As a Customer Support Officer, you will play a crucial role in providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Attend relevant meetings to understand community/stakeholder plans and work activities planned ahead
  • Check information of notices/parking bay suspensions to inform customers of pending work
  • Coach operative workforce on how to provide 'great' customer service
  • Attend to and resolve customer enquiries and complaints, by telephone or face to face, with operational support as required
  • Carry out customer site visits on 'push' days and at 'end of works' to ensure internal works and reinstatement works are complete and satisfactory
  • Support all reinstatement and internal works complaints and enquiries
  • Collate CSAT data
  • Attend customer appointments ensuring vulnerable customers are identified and damages are recorded
  • Refer technical enquiries to appropriate supervisors, following up to ensure satisfactory closure
  • Contact all 'off-gas' customers who generated enquires to check gas has been restored
  • Track and trend site visits/customer complaints to identify customer service patterns and assist with the development of customer training programmes to address any areas highlighted
  • Present monthly customer updates to operational staff as required (team talks, presentations, reports)
  • Attend customer training days to support the client

Requirements:

  • Previous experience in a Customer Service environment with strong Customer Service Skills
  • Confident in dealing with difficult situations
  • Proficient in the use of all Microsoft Office (Word, Excel, Power Point and Outlook)
  • Full UK driving license

Benefits:

  • Salary - £31,000.00
  • Monday to Friday (7am-4pm)
  • Company Van + Fuel Card
  • 25 days holiday
  • Company Pension
  • Staff Discount Programme
  • Employee Assistance Programme
  • Life Insurance
  • Excellent Career Development Opportunities


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