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Retail Customer Service Representative
2 months ago
About Three
Three is a leading mobile network operator in the UK, committed to providing better connectivity every day for every customer. Our vision is to be at the forefront of innovation, delivering exceptional customer experiences and driving business growth.
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our sales and customer support team, you will be responsible for delivering exceptional customer experiences, driving sales, and providing support to customers in our retail stores.
Key Responsibilities
- Provide exceptional customer service, ensuring that customers have a positive experience in our retail stores.
- Drive sales by promoting our products and services, and identifying opportunities to upsell and cross-sell.
- Respond to customer queries and resolve issues in a timely and professional manner.
- Work collaboratively with the sales and customer support teams to achieve sales targets and improve customer satisfaction.
- Participate in ongoing training and development to enhance product knowledge and sales skills.
Requirements
- Experience in a customer-facing role, preferably in a retail or sales environment.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Basic knowledge of mobile technology and products, with a willingness to learn and develop skills.
What We Offer
- A competitive hourly rate of £12.
- A brand new smartphone on an Unlimited data plan.
- An on-target bonus of 25%, paid out monthly based on store performance.
- Individual bonus accelerators for high performers.
- Great discounts with our Perks at Work scheme.
- Opportunities for career development and advancement within the company.
Why Join Three?
We are a diverse and inclusive company, committed to equality in employment and growing a diverse workforce. We value our employees for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.
We are a Disability Confident Committed Employer, and we welcome applications from candidates with disabilities. If you require any reasonable adjustments during the interview process, please let us know when you apply.
