Resident Services Coordinator

5 days ago

Clerkenwell, United Kingdom One Property Recruitment Full time
Job Description

One Property Recruitment is seeking a highly skilled and motivated Resident Services Assistant to join our team. As a key member of our property services team, you will be responsible for providing exceptional customer service to our residents and ensuring the smooth operation of our buildings.

Key Responsibilities:
  • Customer Service: Provide a daily point of contact for residents, responding to general enquiries, reactive maintenance, and providing updates on progress.
  • Contractor Management: Manage daily interactions with contractors, ensuring they are aware of fire evacuation procedures and other important information.
  • Viewings and Inductions: Assist Senior CRM with viewings and tenant inductions, ensuring a seamless experience for our residents.
  • Marketing Support: Collaborate with the Marketing department to promote initiatives within the building, enhancing the resident experience.
  • Visitor Management: Sign in all visitors to the building, ensuring they are aware of fire evacuation procedures and other important information.
  • Logbook Maintenance: Maintain and update the resident host logbook/handover, noting all activity on shift.
  • Key Management: Ensure management keys are audited daily and undertake an audit of keys held in storage every night.
  • Building Inductions: Greet all residents and their visitors to the building, providing a warm welcome and ensuring they are familiar with the building's amenities.
  • Communication: Update customers on communal area works via notices, email, and display screens on communal notice boards/display screens, ensuring noticeboards are kept up to date and relevant.
  • Feedback and Resolution: Address and seek resolution for any complaints raised by customers, following procedure notes and updating Management on outcome or if any further action is required.
Requirements:
  • Customer Service Experience: Excellent customer service experience within a similar role, with a proven track record of providing exceptional service.
  • Company Values: Actively embrace and work within the Company Values, demonstrating a commitment to good customer care and property services.
  • Communication Skills: Ability to communicate effectively and clearly in writing and verbally, including drafting correspondence and documents.
  • Attention to Detail: Strong attention to detail, with the ability to work in a varied and demanding role with appropriate supervision.
  • Organizational Skills: Ability to work to strict deadlines and be organized and efficient, with a pragmatic and creative approach to problem-solving.
  • ICT Skills: Demonstrable experience and ability to use ICT packages, including Microsoft Word and Excel.
  • Self-Motivation: Self-motivated, with high energy and enthusiasm, and a commitment to equality, diversity, and mutual respect.

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