Resident Liaison Officer

2 months ago


Clerkenwell, United Kingdom Guildmore Full time

About the Role:

We are seeking a highly skilled and experienced Resident Liaison Officer to join our Facades & Cladding Division at Guildmore. As a key member of our team, you will be responsible for providing exceptional support to our tenants, ensuring that all planned works, queries, and complaints are handled in a timely and efficient manner.

Key Responsibilities:

  • Provide excellent customer service to tenants, responding to their queries and concerns in a professional and courteous manner.
  • Work closely with our maintenance team to ensure that all planned works are completed on time and to a high standard.
  • Investigate and resolve tenant complaints in a fair and timely manner.
  • Develop and maintain strong relationships with tenants, building trust and confidence in our services.
  • Collaborate with other teams to ensure seamless communication and coordination.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and conflict resolution skills.
  • Experience working in a customer-facing role, preferably in a property management or maintenance context.
  • High school diploma or equivalent required; degree in a related field preferred.

What We Offer:

  • A competitive salary between £28,000-£34,000.
  • A comprehensive benefits package, including car/travel allowance.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

About Guildmore:

Guildmore is a leading provider of services to the public sector, with a strong reputation for delivering high-quality projects in London and the South-East. Our specialist cladding division has extensive experience and knowledge in handling complex projects. We pride ourselves on our commitment to progression and development opportunities for our staff, offering competitive salaries and a wide range of benefits and incentives to ensure our team is well looked after.



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