Day Concierge

As a Day Concierge, you will be the first point of contact for residents and visitors, providing a warm welcome and ensuring a seamless experience. You will be responsible for maintaining the lobby area, assisting with move-ins, and providing exceptional customer service.

• Assist the Head of Department in ensuring a smooth move-in process for owners and residents.
• Maintain cleanliness and orderliness in the lobby, front entrance, staircase, and lifts at all times.
• Help liaise with residents, contractors, designers, removal companies, managing agents, and other visitors.
• Strictly follow the apartment key policy and procedure.
• Ensure complete resident satisfaction by delivering a memorable and professional experience.
• Assist residents and porters in clearing boxes and waste following move-ins.
• Conduct regular building patrols to ensure the safety of residents and the premises.
• Support in establishing policies and procedures relating to service standards, Health and Safety, Building Safety, and resident relations.
• Carry out additional duties such as arranging PPE for visitors, assisting with luggage, and helping with furniture setup in communal areas.

• Relevant experience within luxury residential or hotel settings.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and Outlook.
• Impeccable appearance and presentation.
• Highly organised with exceptional attention to detail.
• Passion for delivering high standards of personalised service with confidence and calmness.
• Personable, empathetic, and warm with a conscientious attitude.
• Able to anticipate needs and act on them.
• Willingness to adapt and work flexible hours.
• Collaborative and supportive of colleagues.