Income Officer

1 week ago

Clerkenwell, United Kingdom SW9 Community Housing Full time
About SW9 Community Housing

SW9 Community Housing is a resident-led social housing charity dedicated to delivering exceptional housing management and maintenance services for over 1,800 homes and various commercial and community buildings in Stockwell/Brixton on behalf of Sovereign Network Group (SNG).

We are seeking an experienced professional to join our team as an Income Officer, focusing on service delivery and a people-centred approach. With a turnover of £11m and ambitious plans for the future, we want a like-minded individual to contribute to our journey.

About the Role

The Income Officer will be responsible for maximising SW9 Community Housing's income through the effective collection of rent, service charges, parking, and other income owed to us by current and former tenants, leaseholders, Local Authorities, and the Department of Work and Pensions.

The ideal candidate will have experience of meeting tight deadlines, working in a fast-paced environment, and being flexible to cover tasks outside of the normal job specification. They will also possess excellent communication and interpersonal skills, with the ability to work collaboratively with colleagues and residents.

Key Responsibilities
  1. Income Collection: To be responsible for the collection of all arrears, including rent, service charge, parking, cyclical works, and other housing management-related debts.
  2. Direct Debit Management: To manage the Direct Debit process, including creation, amendment, and closure.
  3. Liaison with Local Authorities: To liaise with local authorities and the DWP regarding the processing and progress of individual Housing Benefit/Universal Credit claims.
  4. Arrears Prevention: To provide an excellent customer-focused service for all SW9 residents, ensuring they are aware of their responsibility to pay their rent and/or service charges on time and regularly.
  5. General: To work in partnership with other customer-facing teams, being flexible over tasks and responsibilities to ensure the best customer service to residents.
Requirements
  • Maths and English GCSE (Grade C or above) or equivalent (required)
  • Degree or equivalent, training, or experience
  • Professional Housing Qualification or willingness to work towards
Benefits

When you work at SW9 Community Housing, you are directly impacting the lives of our residents. In return for your energy, innovation, and commitment, we offer:

  • A defined contribution Pensions Scheme (employer match up to 8%)
  • 5 x annual salary life assurance cover
  • Competitive annual leave entitlement
  • Interest-free loans (including season ticket loan, Cycle-to-Work scheme, rent deposit loan)
  • Employee assistance programme
  • Excellent learning & development opportunities
  • Discount Gym membership
  • Medicash - medical cash plan

A modern office and facilities

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