Scheduler

2 weeks ago


Bristol, Bristol, United Kingdom Specialist Recruit Full time

Job Summary

We are seeking a highly organized and detail-oriented Scheduler to join our team at Specialist Recruit. As a Scheduler, you will play a critical role in ensuring the efficient scheduling of appointments for our engineers, while providing exceptional customer service to our clients.

Key Responsibilities

  • Appointment Scheduling: Schedule appointments for engineers into their diaries, considering travel time, engineer skill/authorization levels, and customer demand.
  • Customer Communication: Handle high volumes of inbound and outbound customer queries in relation to appointment booking, responding to general customer enquiries according to the requirements of customer contracts.
  • Emergency Work Coordination: Arrange completion of short notice emergency work to appropriate field operative, taking into account productivity, operational, and customer service requirements.
  • Performance Target Achievement: Work to set performance targets, ensuring scheduling is in line with service level commitments and requirements.
  • Team Collaboration: Build strong work relationships with your sub-team and broader Scheduling team, as well as engineers.

Requirements

  • Excellent Customer Care Skills: Provide exceptional customer service to clients, ensuring their needs are met and exceeded.
  • Strong Communication Skills: Communicate effectively with customers, engineers, and other stakeholders, both verbally and in writing.
  • Good Interpersonal Skills: Build strong relationships with colleagues and clients, fostering a positive and collaborative work environment.
  • Keyboard/Personal Computer Skills: Proficient in using computer systems and software to manage appointments and customer data.
  • Strong Multitasking Skills: Handle multiple tasks and priorities simultaneously, ensuring efficient and effective scheduling.
  • Strong Problem-Solving Skills: Analyze and resolve scheduling conflicts and customer issues in a timely and professional manner.

What We Offer

As a Scheduler at Specialist Recruit, you will have the opportunity to work in a dynamic and fast-paced environment, with a competitive salary and benefits package. If you are a highly organized and customer-focused individual, we encourage you to apply for this exciting opportunity.


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