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Scheduler

2 months ago

Bristol, Bristol, United Kingdom Specialist Recruit Full time

Job Summary:

We are seeking a highly organized and detail-oriented Scheduler to join our team at Specialist Recruit. As a Scheduler, you will play a critical role in ensuring the efficient scheduling of appointments for our engineers, while providing exceptional customer service to our clients.

Key Responsibilities:

  • Appointment Scheduling: Efficiently schedule appointments into engineers' diaries, considering travel time, engineer skill/authorization levels, and customer demand.
  • Customer Communication: Handle high volumes of inbound and outbound customer queries in relation to appointment booking, responding to general customer enquiries according to the requirements of customer contracts.
  • Emergency Work Coordination: Arrange completion of short notice emergency work to appropriate field operative, taking into account productivity, operational, and customer service requirements.
  • Performance Monitoring: Work to set performance targets and ensure scheduling is in line with service level commitments and requirements.
  • Team Collaboration: Build strong work relationships with your sub-team and broader Scheduling team, as well as engineers.

Requirements:

  • Excellent Customer Care skills
  • Excellent communication skills
  • Good interpersonal skills
  • Keyboard/Personal computer skills
  • Strong multitasking skills
  • Strong problem-solving skills
  • Knowledge of relevant company procedures