Legal Complaints Specialist

4 weeks ago

Stirling, Stirling, United Kingdom SS&C Technologies Full time
Job Title: Legal Complaints Handler

SS&C Technologies is a leading provider of investment, financial services, and software solutions for the financial services and healthcare industries.

We are seeking a highly skilled Legal Complaints Handler to join our Complaints Team. As a Legal Complaints Handler, you will be responsible for investigating, reviewing, and resolving customer complaints in a timely and professional manner.

Key Responsibilities:
  • Investigate and review customer complaints to identify the root cause and potential solutions
  • Develop and implement effective resolution plans to address customer concerns
  • Communicate with customers to provide updates and resolutions
  • Collaborate with internal teams to gather information and resolve complaints
  • Stay up-to-date with regulatory requirements and industry standards for complaint handling
Requirements:
  • Experience in financial services and/or complaints handling
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Knowledge of FCA complaints rules (DISP) and internal and industry requirements for handling and reporting complaints
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading provider of investment, financial services, and software solutions

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

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