Complaints Resolution Specialist

2 weeks ago

Stirling, Stirling, United Kingdom SS&C Technologies Full time
Job Title: Complaints Handler

SS&C Technologies is seeking a skilled Complaints Handler to join our team. As a Complaints Handler, you will be responsible for investigating and resolving customer complaints in a timely and professional manner.

Key Responsibilities:
  • Investigate and resolve customer complaints through analysis of all facts and related documentation
  • Partner with internal and external partners to source information and resolve complaints
  • Produce written communications that are accurate, concise, and well-organized
  • Demonstrate knowledge of FCA complaints rules (DISP) and internal and industry requirements for handling and reporting complaints
  • Actively engage in improving client experiences through quality feedback
  • Respond promptly to requests for information and manage individual case load within agreed service levels
Requirements:
  • Customer-focused individual with excellent communication skills
  • Proven problem-solving and decision-making skills
  • Experience in financial services and/or complaints handling
  • Pro-active approach and friendly, empathetic phone manner
  • Excellent eye for detail and ability to work under pressure within tight timescales
About SS&C Technologies:

SS&C Technologies is a global provider of investment, financial services, and software for the financial services and healthcare industries. We are committed to delivering exceptional customer service and building long-term relationships with our clients.

  • Complaints Resolution Specialist

    1 week ago

    Stirling, Stirling, United Kingdom SS&C Technologies Full time

    Complaints Resolution SpecialistAt SS&C Technologies, we are seeking a skilled Complaints Resolution Specialist to join our team. As a Complaints Resolution Specialist, you will be responsible for investigating and resolving customer complaints in a timely and professional manner.Key Responsibilities:Investigate and resolve customer complaints through...

  • Complaint Resolution Specialist

    4 weeks ago

    Stirling, Stirling, United Kingdom Diligenta Full time £28,000

    Join Our Team as a Complaint Resolution SpecialistWe are seeking a skilled Complaint Resolution Specialist to join our team at Diligenta. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a timely and professional manner.About the RoleThis is an exciting opportunity to work with a leading...

  • Complaint Resolution Specialist

    4 weeks ago

    Stirling, Stirling, United Kingdom Diligenta Full time £28,000

    Join Our Team as a Complaint Resolution SpecialistWe are seeking a skilled Complaint Resolution Specialist to join our team at Diligenta. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a timely and professional manner.About the RoleThis is an exciting opportunity to work with a leading...

  • Complaint Resolution Specialist

    2 weeks ago

    Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewSS&C Technologies Holdings is seeking a skilled Complaint Resolution Specialist to join our team. As a key member of our customer service department, you will be responsible for investigating and resolving customer complaints in a fair and timely manner.Key Responsibilities:Conduct thorough investigations into customer complaints, gathering all...

  • Complaint Resolution Specialist

    1 week ago

    Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewSS&C Technologies Holdings is seeking a skilled Complaint Resolution Specialist to join our team. As a key member of our customer service team, you will be responsible for investigating and resolving customer complaints in a fair and timely manner.Key Responsibilities:Conduct thorough investigations into customer complaints, gathering all...

  • Complaint Resolution Specialist

    6 days ago

    Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job DescriptionSS&C Technologies Holdings is a global provider of investment, financial services and software for the financial services and healthcare industries. As a Complaint Resolution Specialist, you will play a key role in ensuring customer satisfaction by investigating and resolving complaints in a timely and professional manner.Key...

  • Complaint Resolution Specialist

    1 week ago

    Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job DescriptionSS&C Technologies Holdings is a global provider of investment, financial services and software for the financial services and healthcare industries. As a Complaint Resolution Specialist, you will play a crucial role in ensuring customer satisfaction by investigating and resolving complaints in a timely and professional manner.Key...

  • Complaint Resolution Specialist

    3 weeks ago

    Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewSS&C Technologies Holdings is seeking a skilled Complaint Handler to join our team. As a Complaint Handler, you will play a critical role in investigating and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesConduct thorough investigations into customer complaints, gathering all relevant information and...

  • Complaint Resolution Specialist

    3 weeks ago

    Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewSS&C Technologies Holdings is seeking a skilled Complaint Handler to join our team. As a Complaint Handler, you will play a critical role in investigating and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesConduct thorough investigations into customer complaints, gathering all relevant information and...

  • Complaint Resolution Specialist

    3 weeks ago

    Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewSS&C Technologies Holdings is seeking a skilled Complaint Handler to join our team. As a Complaint Handler, you will play a critical role in investigating and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesConduct thorough investigations into customer complaints, gathering all relevant information and...

  • Complaint Resolution Specialist

    4 weeks ago

    Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewSS&C Technologies Holdings is seeking a skilled Complaint Handler to join our team. As a Complaint Handler, you will play a critical role in investigating and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesConduct thorough investigations into customer complaints, gathering all relevant information and...

  • Complaint Resolution Specialist

    3 weeks ago

    Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewSS&C Technologies Holdings is seeking a skilled Complaint Handler to join our team. As a Complaint Handler, you will play a critical role in investigating and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesConduct thorough investigations into customer complaints, gathering all relevant information and...

  • Complaint Resolution Specialist

    4 weeks ago

    Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewSS&C Technologies Holdings is seeking a skilled Complaint Handler to join our team. As a Complaint Handler, you will play a critical role in investigating and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesConduct thorough investigations into customer complaints, gathering all relevant information and...

  • Complaint Resolution Specialist

    1 month ago

    Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewSS&C Technologies Holdings is seeking a skilled Complaint Handler to join our team. As a Complaint Handler, you will play a critical role in investigating and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesConduct thorough investigations into customer complaints, gathering all relevant information and...

  • Complaint Resolution Specialist

    1 month ago

    Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewSS&C Technologies Holdings is seeking a skilled Complaint Handler to join our team. As a Complaint Handler, you will play a critical role in investigating and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesConduct thorough investigations into customer complaints, gathering all relevant information and...

  • Complaint Resolution Specialist

    3 weeks ago

    Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewSS&C Technologies Holdings is seeking a skilled Complaint Handler to join our team. As a Complaint Handler, you will play a critical role in investigating and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesConduct thorough investigations into customer complaints, gathering all relevant information and...

  • Complaint Resolution Specialist

    3 weeks ago

    Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewSS&C Technologies Holdings is seeking a skilled Complaint Handler to join our team. As a Complaint Handler, you will play a critical role in investigating and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesConduct thorough investigations into customer complaints, gathering all relevant information and...

  • Complaint Resolution Specialist

    4 weeks ago

    Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewSS&C Technologies Holdings is seeking a skilled Complaint Handler to join our team. As a Complaint Handler, you will play a critical role in investigating and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesConduct thorough investigations into customer complaints, gathering all relevant information and...

  • Complaint Resolution Specialist

    4 weeks ago

    Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewSS&C Technologies Holdings is seeking a skilled Complaint Handler to join our team. As a Complaint Handler, you will play a critical role in investigating and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesConduct thorough investigations into customer complaints, gathering all relevant information and...

  • Complaint Resolution Specialist

    3 weeks ago

    Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time

    Job OverviewSS&C Technologies Holdings is seeking a skilled Complaint Handler to join our team. As a Complaint Handler, you will play a critical role in investigating and resolving customer complaints in a timely and professional manner.Key ResponsibilitiesConduct thorough investigations into customer complaints, gathering all relevant information and...