Complaint Resolution Specialist

2 days ago

Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time
Job Overview

SS&C Technologies Holdings is seeking a skilled Complaint Handler to join our team. As a Complaint Handler, you will play a critical role in investigating and resolving customer complaints in a timely and professional manner.

Key Responsibilities

  • Conduct thorough investigations into customer complaints, gathering all relevant information and documentation to ensure accurate and fair resolutions.
  • Communicate effectively with customers and internal stakeholders to resolve complaints, providing clear and concise explanations of the resolution process and outcomes.
  • Stay up-to-date with regulatory requirements and industry standards for complaint handling, ensuring compliance with all relevant laws and regulations.
  • Collaborate with internal teams to identify and implement process improvements, enhancing the overall customer experience.
  • Manage multiple cases simultaneously, prioritizing tasks and meeting deadlines to ensure timely resolutions.

Requirements

  • Proven experience in complaint handling, customer service, or a related field.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, managing multiple priorities and deadlines.
  • Knowledge of regulatory requirements and industry standards for complaint handling.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a global leader in the financial services industry.

We are an equal opportunities employer and welcome applications from diverse candidates.

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