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Complaints Resolution Specialist

2 months ago

Stirling, Stirling, United Kingdom SS&C Technologies Full time

Job Summary:

SS&C Technologies is seeking a skilled Complaints Resolution Specialist to join our team. As a Complaints Resolution Specialist, you will be responsible for investigating, reviewing, and resolving customer complaints related to investment products.

Key Responsibilities:

  • Investigate and review customer complaints to identify the root cause and potential solutions.
  • Research and analyze relevant documentation to support complaint resolution.
  • Partner with internal and external stakeholders to gather information and resolve complaints.
  • Demonstrate knowledge of regulatory requirements, including FCA complaints rules (DISP), and internal policies for handling and reporting complaints.
  • Actively engage with clients to improve their experience through quality feedback and prompt responses to requests for information.
  • Discuss findings with customers to agree on resolutions and provide Final Response Letters.

Requirements:

  • Experience in financial services and/or complaints handling.
  • Pro-active approach and friendly, empathetic phone manner.
  • Ability to work in a fast-paced environment and manage individual case loads within agreed service levels.

About SS&C Technologies:

SS&C Technologies is a global provider of investment, financial services, and software for the financial services and healthcare industries. We have 27,000+ employees in over 90 offices in 35 countries, serving 18,000 financial services and healthcare organizations worldwide.