Complaint Resolution Specialist

4 weeks ago

Stirling, Stirling, United Kingdom SS&C Technologies Holdings Full time
Job Title: Complaint Handler

SS&C Technologies Holdings is seeking a skilled Complaint Handler to join our team. As a Complaint Handler, you will be responsible for investigating and resolving customer complaints in a timely and professional manner.

Key Responsibilities:
  • Investigate customer complaints and gather relevant information to resolve the issue
  • Communicate with customers to understand their concerns and provide a resolution
  • Work with internal teams to resolve complex issues and ensure customer satisfaction
  • Document and track customer complaints to ensure timely resolution and quality of service
  • Develop and maintain knowledge of company policies and procedures related to customer complaints
Requirements:
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Excellent problem-solving and analytical skills
  • Knowledge of customer service principles and practices
  • Ability to work independently and as part of a team
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A recognition and reward program for outstanding performance

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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