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Sales Performance Manager

2 months ago

Daventry, Northamptonshire, United Kingdom PartsPlus Full time

Job Summary

We are seeking a highly motivated and experienced Telesales Supervisor to join our team at PartsPlus. As a key member of our sales team, you will be responsible for leading and managing a team of Telesales professionals to achieve and exceed sales growth.

Key Responsibilities

  • Lead and manage a team of Telesales professionals to achieve sales targets and improve customer satisfaction.
  • Develop and implement sales strategies to drive business growth and improve market share.
  • Collaborate with the Business Development team to execute customer promotions and campaigns.
  • Conduct regular performance reviews and provide coaching and feedback to team members.
  • Support the recruitment and training of new Telesales team members.
  • Liaise with the Warehouse team to ensure efficient processing of returns and credit sales transactions.
  • Liaise with the Accounts team to resolve customer account queries.

Requirements

  • Proven experience in a supervisory or management role, preferably in a sales or customer service environment.
  • Excellent communication and interpersonal skills, with the ability to motivate and lead a team.
  • Basic understanding of computer systems and software, with the ability to learn new systems quickly.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.

What We Offer

As a Telesales Supervisor at PartsPlus, you will have the opportunity to work with a dynamic and growing company, with a strong focus on customer satisfaction and business growth. You will be part of a supportive and collaborative team, with opportunities for professional development and career advancement.