Customer Support Operations Leader
3 weeks ago
Salary: £28,000- £31,000 DOE
Hours: 5 days over 7 (some remote working)
The Recruitment Crowd is currently seeking a Customer Support Operations Leader.
Key Responsibilities:- Leadership and Management: Demonstrate strong leadership, management, planning, and organizational skills.
- Support Delivery: Ensure the provision of 'Positive Stress Support' to clients.
- Assessment and Action: Conduct thorough needs assessments and implement corrective actions in real-time.
- Interpersonal Skills: Exhibit safe, flexible, caring, and guiding skills while interacting with clients.
- Communication: Possess excellent verbal, written, numerical, and computer skills to communicate complex issues effectively.
- Team Collaboration: Work collaboratively to address and manage risks while safeguarding individuals.
- Support Plans: Consistently deliver on support and risk management plans.
- Resource Management: Engage in proactive budgeting and resource management.
- Adaptability: Be adaptable to changing needs and circumstances.
- Stakeholder Engagement: Connect and communicate effectively with clients, families, and stakeholders.
- Recruitment Participation: Take part in the recruitment process for new staff.
- Experience in a leadership role within health and social care.
- Outstanding communication abilities.
- Comprehensive knowledge of the role.
- No undeclared criminal convictions.
- Valid driving license with business use insurance.
- Experience in managing services for vulnerable individuals with complex needs.
- Possession of an Award in Educational and Training (AET) and IOSH training.
- MAPA training certification.
- Level 5 qualification or willingness to pursue Level 5 in Management.
- Minimum Level 3 qualification.
- Access to a vehicle is essential.
For further details, please submit your CV, and a member of our team will reach out to you.
About TRCGroupAt TRCGroup, we pride ourselves on redefining recruitment agency standards. Our practical approach ensures we deliver effective results for both candidates and clients. As a versatile recruitment agency, we specialize in finding candidates for both temporary and permanent roles across various sectors. By partnering with The Recruitment Crowd, you engage with a team of dedicated recruitment consultants committed to identifying the perfect match for your needs. Our goal is to provide reliable services and trusted guidance. We are friendly, talented, and proactive, recognizing the importance of individual candidate requirements and striving to align them seamlessly with our clients' expectations. Trust us for professional and straightforward recruitment solutions.
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