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Customer Team Leader
2 months ago
We are seeking a highly motivated and experienced Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading and managing a team of Customer Team Members, providing excellent customer service, and ensuring the smooth operation of the store.
Key Responsibilities- Team Leadership: Lead and manage a team of Customer Team Members, providing coaching, guidance, and support to ensure they are equipped to deliver excellent customer service.
- Customer Service: Provide exceptional customer service, responding to customer queries, and resolving issues in a professional and courteous manner.
- Store Operations: Ensure the store is maintained to a high standard, including stock management, visual merchandising, and maintaining a clean and safe environment.
- Performance Management: Monitor and manage team performance, identifying areas for improvement and implementing strategies to enhance customer satisfaction and sales growth.
- Communication: Communicate effectively with colleagues, customers, and management, providing regular updates and feedback to ensure seamless store operations.
- Leadership Experience: Proven experience in a leadership role, with a track record of success in managing teams and driving business growth.
- Customer Service Skills: Excellent customer service skills, with the ability to provide a high level of service to customers in a fast-paced environment.
- Communication Skills: Strong communication skills, with the ability to effectively communicate with colleagues, customers, and management.
- Problem-Solving Skills: Ability to think critically and solve problems in a fast-paced environment.
- Flexibility: Willingness to work flexible hours, including evenings and weekends, to meet business needs.
- Competitive Salary: A competitive salary and benefits package, including a pension scheme and 30% discount on Co-op products.
- Training and Development: Opportunities for training and development, including a comprehensive induction program and ongoing training and support.
- Collaborative Team Environment: A collaborative and supportive team environment, with opportunities to work with a diverse range of colleagues.
- Flexible Working Arrangements: Flexible working arrangements, including the option to work from home and a cycle-to-work scheme.
