Team Leader

4 weeks ago

York, York City, United Kingdom Costa Coffee Full time
About the Role

We're seeking a motivated and experienced Team Leader to join our Costa Coffee team. As a Team Leader, you'll play a key role in delivering exceptional customer experiences and driving sales growth in our store.

Key Responsibilities
  • Lead shifts and support colleagues in delivering unbeatable customer experiences
  • Maximise sales by making the most of people's talents and skills
  • Train and accredit new Baristas to ensure high-quality service
  • Stay up-to-date with new recipes and ranges, and share knowledge with the team
  • Drive high standards every time, whether it's through the quality of an espresso or monthly coffee excellence scores
About You

We're looking for someone with a passion for coffee and people, who is reliable, has team leadership experience, and is willing to learn and take on shared responsibility.

  • Reliability to open and close the store safely and on time
  • Team leadership experience in a fast-paced environment
  • Desire to take on shared responsibility and contribute to the team's success
  • A love of turning knowledge and know-how into hot ideas to help the store succeed
  • Willingness to learn and be bold, brave, and action-orientated
  • Flexible approach and can-do attitude, as each day offers exciting new challenges
What We Offer

We're proud of our team members and want you to feel valued and rewarded with great perks and benefits:

  • Competitive hourly rate rising to £12.03 per hour after training
  • Quarterly Feelgood points scheme – potential to earn up to £500 per year
  • Free handmade drinks while on shift, plus 50% discount on food and bottled drinks
  • Costa Coffee Retirement Plan, which offers matching contributions
  • Life Insurance & Income Protection Cover (if you join our pension opt-in scheme)
  • Costa Discount App – 50% off food & drinks in Costa-owned stores when you're not working
  • Cycle to Work Scheme through which you can make huge savings on bikes and accessories
  • Shoes for Crews – Costa's discounted shoe purchase scheme
  • Huge savings on gym memberships & fitness accessories
  • Access to Feel Good discounts, where you can get instant cashback and make savings at an array of retailers

And if this isn't enough, you'll also enjoy some fundraising for our Costa Foundation, helping children in coffee-growing communities gain access to safe and quality education.

About Us

At Costa Coffee, we're passionate about delivering great experiences to our customers, communities, and people. We celebrate inclusion and equality and believe everyone should bring their true self to work.

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