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Customer Service Team Leader

2 months ago

York, York City, United Kingdom YorkTest Laboratories Full time

Job Summary:

YorkTest Laboratories is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Team Leader. As a key member of our customer service team, you will be responsible for providing exceptional customer service, managing customer interactions, and ensuring customer satisfaction.

Key Responsibilities:

  • Provide first-class customer service to prospective and existing customers, explaining the benefits of our product range and services.
  • Manage customer interactions, ensuring customer satisfaction and resolving any issues in a timely and professional manner.
  • Oversee customer service operations daily, ensuring that all customer inquiries are handled efficiently and effectively.
  • Be competent in handling difficult conversations, working in line with our Company Complaints procedure, recording and escalating feedback where necessary.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and ability to think critically.
  • Knowledge of customer service principles and practices.

What We Offer:

As a Customer Service Team Leader at YorkTest Laboratories, you will have the opportunity to work with a dynamic and customer-focused team, providing exceptional service to our customers. You will also have access to ongoing training and development opportunities to help you grow and succeed in your role.