Customer Service Team Leader

3 days ago


York, York City, United Kingdom YorkTest Laboratories Full time

Job Summary:

YorkTest Laboratories is seeking a highly skilled and customer-focused individual to join our team as a Customer Service Team Leader. As a key member of our customer service team, you will be responsible for providing exceptional customer service, managing customer interactions, and ensuring customer satisfaction.

Key Responsibilities:

  • Provide first-class customer service to prospective and existing customers, explaining the benefits of our product range and services.
  • Manage customer interactions, ensuring customer satisfaction and resolving any issues in a timely and professional manner.
  • Oversee customer service operations daily, ensuring that all customer inquiries are handled efficiently and effectively.
  • Be competent in handling difficult conversations, working in line with our Company Complaints procedure, recording and escalating feedback where necessary.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and ability to think critically.
  • Knowledge of customer service principles and practices.

What We Offer:

As a Customer Service Team Leader at YorkTest Laboratories, you will have the opportunity to work with a dynamic and customer-focused team, providing exceptional service to our customers. You will also have access to ongoing training and development opportunities to help you grow and succeed in your role.



  • York, York City, United Kingdom Co-op Digital Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading and managing a team of Customer Team Members, providing excellent customer service, and ensuring the smooth operation of the store.Key ResponsibilitiesTeam Leadership: Lead and...


  • York, York City, United Kingdom YorkTest Laboratories Full time

    **Job Summary**YorkTest Laboratories is a leading provider of testing, service, and aftercare solutions. We are seeking a highly skilled Customer Service Executive to join our team.**Key Responsibilities**Provide exceptional customer support and manage customer interactions to ensure customer satisfaction.Oversee customer service operations daily, ensuring...


  • York, York City, United Kingdom YorkTest Laboratories Full time

    **Job Summary**YorkTest Laboratories is a leading provider of testing, service, and aftercare solutions. We are seeking a highly skilled Customer Service Executive to join our team.**Key Responsibilities**Provide exceptional customer support and manage customer interactions to ensure customer satisfaction.Oversee customer service operations daily, ensuring...


  • York, York City, United Kingdom City of York Trading Ltd (WorkwithYork) Full time

    Job Title: Home Care Services Team Leader - YorkJob Type: Temporary, Full-timeCompany: City of York Trading Ltd (WorkwithYork)About the Role:We are seeking an experienced Home Care Services Team Leader to join our team in York. As a Team Leader, you will be responsible for ensuring the smooth running of our home care services, including supervising staff,...

  • Team Leader

    7 days ago


    York, York City, United Kingdom M&S Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our M&S team. As a Team Leader, you will play a critical role in supporting the growth and profitability of our store through the implementation of our retail plan and delivery of key performance indicators (KPIs) for your area of accountability.Key ResponsibilitiesBusiness...

  • Team Leader

    3 days ago


    York, York City, United Kingdom M&S Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our M&S team. As a Team Leader, you will play a critical role in supporting the growth and profitability of the store by implementing the retail plan and delivering key performance indicators (KPIs) for your area of accountability.Key ResponsibilitiesBusiness Development:...

  • Team Leader

    3 days ago


    York, York City, United Kingdom M&S Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our M&S team. As a Team Leader, you will play a critical role in supporting the growth and profitability of the store by implementing the retail plan and delivering key performance indicators (KPIs) for your area of accountability.Key ResponsibilitiesBusiness Development:...

  • Breakfast Team Leader

    3 weeks ago


    York, York City, United Kingdom Accor Full time

    About Novotel York Centre At Novotel York Centre, we're dedicated to creating memorable experiences for our guests. We believe in fostering a welcoming and supportive environment where both our team members and guests feel valued. Our hotel offers 146 bedrooms, six meeting rooms, a restaurant & bar, and a soon-to-open swimming pool and sauna. Your Role as...


  • York, York City, United Kingdom Jollyes Petfood Superstores Full time

    Position: Pet Retail Team Leader Company: Jollyes Petfood Superstores Location: York Jollyes is excited to announce an opportunity for a Pet Retail Team Leader to join our dynamic team. This role is pivotal in ensuring our store operates smoothly while delivering exceptional service to our valued customers. Key Responsibilities: Support the Store Manager...

  • Retail Team Leader

    2 weeks ago


    York, York City, United Kingdom University of York Full time

    Job SummaryWe are seeking a highly motivated and enthusiastic Retail Team Leader to join our team at the University of York. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our Nisa stores.Key ResponsibilitiesLead and manage a team of Retail Assistants to achieve...


  • York, York City, United Kingdom Superdry Full time

    About the RoleWe are seeking a highly motivated and experienced Retail Shop Team Leader to join our team at Superdry. As a Retail Shop Team Leader, you will be responsible for leading a team of sales associates to deliver exceptional customer service and drive sales growth in our stores.Key ResponsibilitiesOperations and ServiceUtilize your local knowledge...


  • York, York City, United Kingdom Stonegate - Proper Pubs Full time

    About the RoleWe are seeking an experienced Team Leader to join our Front of House team at The Old Bank, a traditional pub in the heart of York. As a Team Leader, you will be responsible for supporting the management team in creating and delivering a exceptional guest experience.Key ResponsibilitiesSupport and coach team members to ensure high standards of...


  • York, York City, United Kingdom Stonegate - Proper Pubs Full time

    About the RoleWe are seeking an experienced Team Leader to join our Front of House team at The Old Bank, a traditional pub in the heart of York. As a Team Leader, you will be responsible for supporting the management team in creating and delivering a exceptional guest experience.Key ResponsibilitiesSupport and coach team members to ensure high standards of...

  • Duty Manager

    2 weeks ago


    York, York City, United Kingdom SSP Group Full time

    About the Role:The Duty Manager - Team Leader will be responsible for creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.Key Responsibilities:Take charge of creating a clean, welcoming atmosphere that surpasses customer expectations, consistently aiming to improve service.Guide and support...

  • Theatre Team Leader

    2 weeks ago


    York, York City, United Kingdom York and Scarborough Teaching Hospitals NHS Foundation Trust Full time

    Job SummaryAn exciting opportunity has arisen for a highly motivated and experienced healthcare professional to be appointed as Team Leader of Maternity Theatres across York and Scarborough Teaching Hospitals NHS Foundation Trust. We are seeking a candidate with excellent interpersonal and leadership skills who can empower and inspire a team and has a...


  • York, York City, United Kingdom Procure Recruitment Group Limited Full time

    We are looking for a skilled Automotive Service Manager to oversee our service operations.Key Responsibilities:The successful candidate will be responsible for managing the daily functions of the automotive service department, ensuring smooth operations and outstanding customer satisfaction.Lead and mentor a team of automotive technicians and service...

  • Duty Manager

    5 days ago


    York, York City, United Kingdom SSP Full time

    About the RoleWe are seeking a highly motivated and experienced Duty Manager (Team Leader) to join our dynamic team at SSP. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our units, providing exceptional customer service, and leading a team of colleagues to achieve our business objectives.Key...

  • Duty Manager

    6 days ago


    York, York City, United Kingdom SSP Full time

    About the RoleWe are seeking a highly motivated and experienced Duty Manager (Team Leader) to join our dynamic team at SSP. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our units, providing exceptional customer service, and leading a team of colleagues to achieve our business objectives.Key...


  • York, York City, United Kingdom TRCGroup Full time

    Customer Support Operations LeaderSalary: £28,000- £31,000 DOEHours: 5 days over 7 (some remote working)The Recruitment Crowd is currently seeking a Customer Support Operations Leader.Key Responsibilities:Leadership and Management: Demonstrate strong leadership, management, planning, and organizational skills.Support Delivery: Ensure the provision of...

  • Duty Manager

    2 weeks ago


    York, York City, United Kingdom SSP Full time

    Job Summary:We are seeking a highly motivated and experienced Duty Manager (Team Leader) to join our dynamic team at SSP. As a key member of our operations team, you will be responsible for delivering exceptional customer service, leading by example, and driving operational excellence in our fast-paced environment.Key Responsibilities:Customer Service:...