Sales Ambassador

3 days ago


Inverness, Highland, United Kingdom Pandora Full time
About the Role

We are seeking a highly motivated and customer-focused Sales Assistant to join our team at Pandora. As a Sales Assistant, you will be the face of our brand, responsible for delivering exceptional customer service and driving sales growth.

Key Responsibilities
  • Influence and increase sales in a one-to-one selling environment
  • Achieve and exceed individual and store sales targets by using effective selling skills, focusing on upselling, UPT, ATV, and productivity
  • Build the bond between our brand and our customer by answering queries, providing exemplary service, and adapting your approach depending on individual personalities and needs
  • Learn and confidently share Pandora product knowledge to maximize sales and provide an unforgettable customer experience, including the Pandora history, production process, company values, product composition, trends, and best sellers
  • Encourage customer loyalty by discussing upcoming collection launches and obtaining customer data by offering e-receipts
  • Assist with product and POS deliveries, unloading and storing in the correct spaces in store
  • Complete Pandora online training modules to develop yourself and flourish as a Pandora team member, with the support of your Store Manager
  • Lead by example, coach, and train newer members of the team
  • Be a brand and store ambassador by maintaining a stylish and well-presented appearance
  • Merchandise the store and maintain high shop floor standards, taking pride in your environment
  • Operate the till system, handle financial transactions, including returns and exchanges
  • Always be alert while on the shop floor and follow company security policies and procedures to keep the wider team and customers safe
Desirable Competencies, Knowledge, and Experience
  • Strong selling skills, with experience in a luxury environment with 1-1 sales experience preferable
  • Excellent communicator – Sales Assistants need to initiate contact and communicate confidently, so articulate spoken English is essential
  • Ability to work well under pressure, in a fast-paced, sales-driven atmosphere – our stores are often very busy, with long queues of customers waiting to be served
  • A positive, 'can-do' attitude, an individual who enjoys working as one part of a successful team
  • Customer-focused
  • Flexible approach – Sales Assistants work on a rotational shift-basis, including weekends and Bank Holidays

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