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Retail Assistant
3 months ago
As a Retail Associate you are responsible for providing exceptional customer service and creating a luxurious shopping experience for customers in a relaxed retail environment. The role involves assisting customers with product selection, demonstrating in-depth knowledge of merchandise, and maintaining store presentation standards to uphold the company’s excellent standards.
**Key Responsibilities**:
- **Customer Service**:
- **Greet customers warmly and assist them in a professional and courteous manner.**:
- **Identify customer needs and provide personalised product recommendations.**:
- **Offer expert advice on product features, benefits, and usage to enhance the shopping experience.**:
- **Handle customer inquiries, requests, and complaints promptly and effectively.**:
- **Sales and Product Knowledge**:
- **Demonstrate comprehensive knowledge of the store's product offerings, including features, materials, and craftsmanship.**:
- **Actively engage with customers to understand their preferences and guide them towards suitable products.**:
- **Meet and exceed sales targets through effective product demonstration and upselling techniques.**:
- **Stay informed about industry trends, new arrivals, and product launches to provide up-to-date information to customers.**:
- **Store Operations**:
- **Maintain a clean, organized, and visually appealing retail environment at all times.**:
- **Monitor inventory levels and assist with restocking shelves and replenishing merchandise as needed.**:
- **Process transactions accurately using point-of-sale (POS) systems and handle cash and card payments securely.**:
- **Assist in conducting regular inventory counts and participate in periodic stock audits.**:
- **Brand Representation**:
- **Uphold the company’s image and values by adhering to standards and dress code policies.**:
- **Contribute to the creation of a premium shopping atmosphere through attentive service and attention to detail.**:
- **Act as a brand ambassador by positively representing the company's reputation and fostering customer loyalty.**
**Qualifications and Skills**:
- **Previous experience in retail, fashion, or boutique environments preferred.**:
- **Strong interpersonal and communication skills with the ability to build rapport and establish long-term customer relationships.**:
- **Excellent salesmanship and a demonstrated track record of meeting or exceeding sales targets.**:
- **Proficiency in operating POS systems and handling cash transactions accurately.**:
- **A passion for fashion, design, and luxury goods, with a keen eye for detail.**:
- **Flexibility to work a variety of shifts, including weekends and holidays.**
**Job Types**: Full-time, Part-time
**Salary**: Up to £11.50 per hour
Expected hours: 16 - 37 per week
**Benefits**:
- Company pension
- Employee discount
- Store discount
Work Location: In person
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