Business Operations Manager

4 weeks ago


Dundee, Dundee City, United Kingdom Insights Learning & Development Ltd Full time
Business Support Coordinator

Join Insights Learning & Development Ltd as a Business Support Coordinator and be part of a dynamic team that aims to change the world through the power of self-awareness.

About the Role

This is an initial 6 month fixed term contract and will be part of the office based Business Support team. You'll be required to come into the office 8am-4.30pm Monday-Friday as you'll have responsibility for all internal/external meeting bookings and room set ups between the 2 offices in Dundee.

Key Responsibilities
  • Partner with the global business to ensure excellent and timely customer service and fulfilment
  • Perform an array of tasks including booking all the meeting rooms for colleagues across the business, catering, room set up and clearing down rooms after each meeting
  • Work as a team to support travel, handling incoming calls and welcoming visitors at reception
  • Reconcile expenses and process invoices for our travel and catering partners using our Finance and purchase order systems ensuring timelines are met
  • Provide support around call and meeting scheduling – via adobe connect
  • Diary management support and reception cover as and when required
  • Ensure team monthly expense claims are completed via concur in a timely manner
  • Receive, log, investigate and resolve customer queries in a way that builds client loyalty from efficient and effective resolution and offering a legendary customer experience every time
  • Customer service experience in dealing with the public and colleagues from events, reception, meetings or travel planning
  • You will be agile and understand that no two days are the same and efficiently be able to tackle requests in a timely manner
  • You will think as a team to support the needs of the business both virtually and physically at our office locations
  • Ability to prioritise, work under pressure with good time management whilst managing multiple projects and activities seamlessly within a fast-paced setting
What We Offer
  • 35 days holidays
  • Discretionary Annual Bonus
  • Private Medical Insurance
  • Pension Plan
  • Health Cash Plan
  • Life Assurance
  • Electric Car Scheme
  • My Advantage – Employee Discounts
  • Critical Illness cover
  • Employee Assistance Program
  • Holiday purchase option
  • Flexible working


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