Business Operations Manager
4 weeks ago
Join Insights Learning & Development Ltd as a Business Support Coordinator and be part of a dynamic team that aims to change the world through the power of self-awareness.
About the RoleThis is an initial 6 month fixed term contract and will be part of the office based Business Support team. You'll be required to come into the office 8am-4.30pm Monday-Friday as you'll have responsibility for all internal/external meeting bookings and room set ups between the 2 offices in Dundee.
Key Responsibilities- Partner with the global business to ensure excellent and timely customer service and fulfilment
- Perform an array of tasks including booking all the meeting rooms for colleagues across the business, catering, room set up and clearing down rooms after each meeting
- Work as a team to support travel, handling incoming calls and welcoming visitors at reception
- Reconcile expenses and process invoices for our travel and catering partners using our Finance and purchase order systems ensuring timelines are met
- Provide support around call and meeting scheduling – via adobe connect
- Diary management support and reception cover as and when required
- Ensure team monthly expense claims are completed via concur in a timely manner
- Receive, log, investigate and resolve customer queries in a way that builds client loyalty from efficient and effective resolution and offering a legendary customer experience every time
- Customer service experience in dealing with the public and colleagues from events, reception, meetings or travel planning
- You will be agile and understand that no two days are the same and efficiently be able to tackle requests in a timely manner
- You will think as a team to support the needs of the business both virtually and physically at our office locations
- Ability to prioritise, work under pressure with good time management whilst managing multiple projects and activities seamlessly within a fast-paced setting
- 35 days holidays
- Discretionary Annual Bonus
- Private Medical Insurance
- Pension Plan
- Health Cash Plan
- Life Assurance
- Electric Car Scheme
- My Advantage – Employee Discounts
- Critical Illness cover
- Employee Assistance Program
- Holiday purchase option
- Flexible working
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