Sustainability Software Client Specialist

3 weeks ago

London, Greater London, United Kingdom ESG Flo Full time
Position Overview

ESG Flo is in search of a committed ESG Software Onboarding Specialist to enhance our client engagement. In this capacity, you will work closely with our Customer Success, Sales, and Product divisions to facilitate client onboarding and serve as a vital link between client insights and our Product teams. You will be recognized as an ESG Flo authority for clients throughout their onboarding journey.

About ESG Flo

ESG Flo is an innovative AI-driven data management and reporting platform designed to streamline the ESG data collection process and deliver real-time insights into ESG factors. Our software simplifies ESG reporting and decision-making by optimizing the extraction, validation, and transformation of pertinent data, all while ensuring auditability.

Founded with a mission to align operations with global climate objectives, ESG Flo promotes social responsibility and enhances corporate governance practices. Our core values include Truth, Trust, Transparency, Totality, and Time.

Key Responsibilities

  1. Client Onboarding & Management
  • Lead weekly meetings with clients to comprehend their processes and data challenges, and illustrate how ESG Flo can assist.
  • Oversee the onboarding journey for new clients utilizing ESG Flo's Scopes 1, 2, 3, and Compliance Reporting Platforms, ensuring effective data organization and ongoing support.
  • Conduct training sessions and workshops for new clients and their teams throughout the onboarding process.
  1. Collaboration with Customer Success Team
  • Work alongside the Head of Customer Success to ensure fruitful client relationships.
  • Collaborate with fellow customer success analysts to enhance client onboarding and data organization.
  • Maintain high standards of transparency and accuracy throughout the onboarding process.
  1. Collaboration with Product and Engineering Teams
  • Relay customer feedback to the Product team, assisting in feature prioritization and acting as a liaison between clients and the Product team.
  • Report and manage customer issues with the engineering team for timely resolution.
  1. Data Analytics Support for Current Clients
  • Assist clients in overcoming key challenges related to data collection and standardization.
  • Utilize data analysis tools to support clients in identifying significant changes that could impact reported figures.

Qualifications

  • Experience in data organization and project management.
  • Previous client-facing roles.
  • Familiarity with sustainability and the ESG landscape.
  • Educational background in environmental science or sustainability is advantageous.

Desired Attributes

  • A proactive problem solver with a positive outlook.
  • An empathetic team player willing to contribute to various tasks.

We invite you to explore this opportunity to contribute to a forward-thinking startup dedicated to simplifying ESG compliance.

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