Sustainability Software Implementation Specialist

3 weeks ago

London, Greater London, United Kingdom ESG Flo Full time
Position Overview

ESG Flo is on the lookout for a committed ESG Software Onboarding Specialist to enhance our client experience. In this pivotal role, you will work closely with our Customer Success, Sales, and Product divisions to facilitate client onboarding and serve as a vital link between client insights and our Product teams. You will be recognized as an ESG Flo authority for clients throughout their onboarding journey.

This position presents a unique opportunity to influence our customer success strategies significantly and contribute to the overall impact of the organization.

About ESG Flo

ESG Flo is an innovative AI-driven data management and reporting solution aimed at streamlining the ESG data collection process while delivering real-time insights into ESG elements. Our software is designed to make ESG reporting and decision-making effortless by optimizing the extraction, validation, and transformation of pertinent data, all while ensuring auditability.

Our mission aligns with global climate objectives, fosters social accountability, and strengthens corporate governance practices. Our core values are: Truth, Trust, Transparency, Totality, and Time.

Key Responsibilities

  1. Client Onboarding & Management
  • Lead and facilitate weekly discussions with clients to comprehend their processes, data challenges, and how ESG Flo can assist.
  • Manage the onboarding journey for new clients on ESG Flo's Scopes 1, 2, 3, and Compliance Reporting Platforms, including data organization and follow-ups.
  • Engage with prospective clients to identify mutual growth opportunities.
  • Conduct training sessions and workshops for new clients and their teams throughout the onboarding process.
  • Collaborate closely with client Sustainability Teams to gain insights into ESG topics.
  1. Collaboration with Customer Success Team
  • Work alongside the Head of Customer Success on account management to ensure robust client relationships.
  • Collaborate with fellow customer success data analysts to enhance client onboarding and data organization.
  • Ensure timely completion of all client onboarding tasks.
  • Uphold the highest standards of transparency and accuracy throughout the onboarding process.
  • Engage with internal and external auditors regarding ESG Flo's platforms with clients.
  1. Collaboration with Product and Engineering Teams
  • Relay customer feedback to the Product team, assist in feature prioritization, and act as a liaison between clients and the Product team.
  • Report bugs and issues to the engineering team for resolution.
  • Manage customer bug tickets and provide updates to clients based on engineering communications.
  1. Data Analytics Support for Current Clients
  • Work with clients to tackle key challenges in data collection and standardization.
  • Utilize Excel and other data analysis tools to assist clients in identifying critical changes to historical data or current calculations that may impact reported figures.
  • Support clients with additional data analytics, such as carbon footprint calculations.
  1. Additional Opportunity: Ad Hoc Sustainability Consulting
  • This role may include occasional consulting, such as assisting clients with small projects like water footprint analysis or target tracking.

Qualifications

  • Experience in Excel, data organization, and project management.
  • Background in client-facing roles.
  • Familiarity with sustainability and the ESG landscape.
  • Undergraduate or graduate degrees in environmental science or sustainability, or relevant experience is advantageous.
  • Familiarity with the software startup ecosystem is a plus.

Desired Attributes

  • Ability to thrive in a fast-paced startup environment.
  • Comfortable engaging with clients daily and providing project recommendations.
  • Proactive problem solver with a positive approach to challenges.
  • Empathetic team player willing to contribute to team success.

This role includes a performance evaluation period during which objectives will be defined collaboratively. Performance will be assessed based on these objectives at the end of the evaluation period.

Why ESG Flo?

Joining ESG Flo means becoming part of an exciting seed-stage startup with a clear mission to simplify ESG compliance. We are a team of intelligent, dedicated, and passionate individuals committed to making a positive impact in the world. Here, you can contribute significantly by assisting our clients with their most pressing challenges.

To express your interest, please submit a resume and cover letter highlighting your client experience and any relevant sustainability background.

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