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Software Implementation Consultant

2 months ago

London, Greater London, United Kingdom IRIS Software Group Full time
About the Role

We are seeking a highly skilled and passionate Implementation Consultant to join our dynamic team at IRIS Software Group.

Key Responsibilities:

  • Lead and support the onboarding of new clients, guiding them through the implementation process.
  • Deliver engaging training sessions on our ILA software, ensuring customers can fully leverage the solution.
  • Collaborate closely with clients to meet contractual SLAs (Service Level Agreements) and Statements of Work.
  • Support and Helpdesk:
    • Be a key player in resolving escalated support issues, ensuring timely and effective solutions.
    • Rotate through helpdesk duties as needed, providing top-notch support to our clients.
    • Help manage support resources to deliver on SLAs and mitigate potential risks.
  • Showcase the capabilities of our ILA software to potential clients through demos and presentations.

Requirements:

  • Strong technical skills and experience in software implementation.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.