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2 months ago
Job Summary:
We are seeking a highly skilled and experienced Implementation Consultant to join our team at IRIS Software Group. As an Implementation Consultant, you will play a critical role in the onboarding of new clients, guiding them through the implementation process of our ILA software.
Key Responsibilities:
- Client Implementation:
- Lead and support the onboarding of new clients, ensuring a seamless transition to our ILA software.
- Deliver engaging training sessions to clients, empowering them to fully leverage the capabilities of our solution.
- Collaborate closely with clients to meet contractual Service Level Agreements (SLAs) and Statements of Work.
- Contribute to achieving key certifications, such as ISO 9001, ISO 27001, and ISAE 3402.
- Establish and manage strong client engagement processes, including regular reviews to ensure ongoing satisfaction.
- Support and Helpdesk:
- Be a key player in resolving escalated support issues, ensuring timely and effective solutions.
- Rotate through helpdesk duties as needed, providing top-notch support to our clients.
- Help manage support resources to deliver on SLAs and mitigate potential risks.
- Promoting and Enhancing the ILA Product:
- Showcase the capabilities of our ILA software to potential clients through demos and presentations.
About IRIS Software Group:
IRIS Software Group is a leading provider of business software solutions. Our mission is to empower businesses to achieve their goals through innovative technology and exceptional service.