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Guest Services Supervisor

3 months ago

Manchester, United Kingdom Stock Exchange Hotel Full time

Overview:

The Stock Exchange Hotel, a premier establishment located in the vibrant heart of Manchester, offers an exceptional opportunity for a dedicated Front Office Manager. Our hotel, housed in a historic building with stunning Edwardian Baroque architecture, is committed to providing guests with a luxurious and memorable experience.

About Us:

At Stock Exchange Hotel, we pride ourselves on our rich heritage and our commitment to delivering unparalleled service. We are seeking a passionate and experienced Front Office Manager to oversee our Front Office operations and enhance our guests' experiences.

Key Responsibilities:

  • Leadership: Oversee all Front Office operations, ensuring service excellence that reflects our luxury standards.
  • Team Development: Mentor and guide the Front Office team, fostering a culture of professionalism and continuous improvement.
  • Guest Experience: Provide a warm and personalized welcome to every guest, ensuring their needs are met with discretion and professionalism.
  • Revenue Management: Collaborate with Revenue and Sales teams to optimize occupancy rates and maximize revenue through effective inventory management.
  • Operational Excellence: Establish and uphold standard operating procedures to maintain high service quality and efficiency.
  • Interdepartmental Communication: Facilitate effective communication with other departments to ensure a seamless guest experience.
  • Problem Resolution: Address guest concerns promptly and professionally, focusing on achieving satisfactory resolutions.
  • Reporting: Prepare and present regular reports on Front Office performance, including occupancy rates and guest feedback.

Benefits:

  • Pension Scheme: Secure your financial future with our comprehensive pension plan.
  • Employee Assistance Programme: Access support and guidance for personal challenges through our dedicated programme.
  • Food & Beverage Discounts: Enjoy exclusive discounts at our partner restaurants and bars.
  • Employee Discount Rates: Benefit from exceptional travel discounts for you and your loved ones.
  • Reward Gateway Perks: Explore a variety of discounts on entertainment, fitness, and shopping through our partnership.
  • Gym Membership Discounts: Take advantage of exclusive savings to support your fitness journey.
  • Refer a Friend Scheme: Earn rewards for referring new team members.
  • Long Service Incentives: Celebrate your commitment with special rewards for your loyalty.
  • Meals on Duty: Enjoy complimentary meals during your shifts to keep you energized.