Retail Operations Manager

7 days ago


Exeter, Devon, United Kingdom Frasers Group Full time
About the Role

We are seeking an experienced Retail Operations Manager to join our team at Frasers Group. As a key member of our commercial team, you will be responsible for leading a small team in one of our instore departments and driving store performance to its maximum potential.

Key Responsibilities
  • Lead a Small Team: You will be responsible for leading a small team of retail professionals, providing guidance and support to ensure they are efficient in always following best practice to support the delivery of commercial goals and brand knowledge.
  • Deliver World-Class Customer Experience: You will be a role model for the delivery of a world-class customer experience, training your team to deliver this consistently and creating an engaging working environment for colleagues.
  • Drive Sales and Operations: You will be fundamental in achieving results and going beyond set goals, driving store performance to its maximum potential and leading the team to ensure they are efficient in always following best practice to support the delivery of commercial goals and brand knowledge.
  • Develop and Implement Visual Merchandising Standards: You will take pride in implementing visual merchandising standards that align with the Sports Direct Brand, ensuring that our stores are always looking their best.
Requirements
  • Recent Supervisory Experience: You will have recent supervisory experience, with a proven track record of leading teams and driving results.
  • Passion for Retail and People: You will have a passion for retail and people, with a strong understanding of what drives customer engagement and loyalty.
  • Confident Leader: You will be a confident leader, able to motivate and challenge others to deliver.
  • Detail-Oriented: You will be detail-oriented, with a strong focus on delivering high-quality results.
  • Ability to Communicate at All Levels: You will have the ability to communicate at all levels, with excellent interpersonal and leadership skills.
  • Promote the Sports Direct Values: You will promote the Sports Direct values and our culture to internal and external parties, embodying our company values and behaviors.
What We Offer
  • Competitive Salary: You will receive a competitive salary, with opportunities for bonuses and commission.
  • Development Opportunities: You will have access to a range of development courses and national qualifications, helping you to grow and develop your career.
  • Benefits Package: You will receive a comprehensive benefits package, including 28 days holiday, free parking, and a range of other perks.


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