Retail Store Manager
2 months ago
We are seeking a dynamic and inspirational Store/Retail/Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. The ideal candidate will have proven leadership, coaching and business management skills gained in a fast-paced retail environment.
Key Responsibilities- Develop and execute an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high-performing team.
- Provide inspirational, authentic and personalized customer service to drive sales and customer satisfaction.
- Lead a team to achieve sales and customer service targets, and provide coaching and development opportunities to ensure team members reach their full potential.
- Manage retail operations, including inventory and facilities management, cash reconciliation, and point-of-sale software.
- Create and execute in-store events to drive sales and customer engagement.
- Work collaboratively with cross-functional teams to achieve business objectives.
- Proven retail management/assistant retail management experience preferably within cosmetics.
- Previous business planning experience, including setting sales and customer service targets, sales analysis and staff scheduling.
- Previous retail operations experience, including inventory and facilities management and cash reconciliation.
- Proven track record of leading a team to achieve sales and customer service targets.
- Experience of creating and executing in-store events.
- Ability to work retail hours, including days, nights, weekends and special events in a fast-paced work environment.
- Previous experience with retail point-of-sale software.
The Estée Lauder Companies Inc. is a global leader in the beauty industry, committed to empowering women and men to reach their full potential. We offer a culture that values diversity of thought and people, and provide progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.
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