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Client Services Program Manager

3 months ago

Birmingham, Birmingham, United Kingdom Johnson Controls Full time

Key Responsibilities

At Johnson Controls, we are committed to leading the way in creating a safer, more comfortable, and sustainable environment. As a vital member of our UK operations, you will take on the role of Program Coordinator, where you will oversee a dedicated team responsible for delivering exceptional service to a prestigious client.

Based in our Birmingham office, your leadership will guide a team that includes field engineers, a manager, and essential customer contacts, ensuring seamless collaboration on a daily basis.

What We Provide

  • Competitive remuneration package
  • Generous holiday allowance of 25 days plus Bank Holidays and sick leave
  • Flexible hybrid working arrangement (office located in Birmingham)
  • Options for part-time (30 hours per week) or full-time (37.5 hours per week) roles
  • Standard working hours from Monday to Friday with hybrid flexibility
  • Comprehensive benefits including pension plans, life insurance, employee assistance programs, referral bonuses, and discounts on various high street brands, as well as on Johnson Controls security products
  • Extensive training and development opportunities available
  • Supportive and collaborative team culture
  • Opportunities for career advancement through various pathways in Customer Service
  • Commitment to safety through our Zero Harm initiative
  • Access to various business resource groups

Your Role in Our Success

  • Promptly record and resolve service tickets to maintain high service standards.
  • Efficiently allocate tasks to meet service level agreements (SLAs).
  • Upload necessary documentation to client portals as required.
  • Manage pricing documentation effectively.
  • Ensure that scheduled maintenance activities are carried out as planned.
  • Generate and distribute monthly performance reports.
  • Act as the primary liaison for the client, ensuring their needs are met.
  • Provide support to the team manager, stepping in as needed.

In this position, you will play a crucial role in upholding our organization's dedication to outstanding service delivery. You will enjoy the flexibility of a hybrid work environment that supports both in-office and remote work.

Desired Qualifications

  • Excellent communication skills, both verbal and written.
  • Proficient in electronic communication and Microsoft Excel, along with other office software.
  • Self-driven with the ability to work autonomously.
  • Proven ability to meet tight deadlines consistently.

Join us in our mission to create a brighter future for generations to come.

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