Service Operations Coordinator

3 weeks ago


Hull, Kingston upon Hull, United Kingdom Motus Group Full time

Role Overview: As a key member of the Service Team, you will play a vital role in supporting various administrative functions and enhancing customer interactions. Your responsibilities will encompass managing customer inquiries, facilitating job bookings, and ensuring the smooth processing of documentation.

Key Responsibilities:

  • Act as the primary contact for customers, providing assistance both over the phone and in person.
  • Generate invoices for completed work, create job cards, handle paperwork, and process payments efficiently.
  • Maintain accurate records through effective scanning and filing of essential documents.
  • Address queries from customers and suppliers, including the acquisition of necessary order numbers.
  • Collaborate with service engineers to gather relevant information and relay job details as required.

Working Hours: This position operates Monday to Friday from 8:30 AM to 5:00 PM.

Ideal Candidate Profile:

  • Possess relevant administrative experience, preferably within a dealership or workshop setting.
  • Demonstrate proficiency in Microsoft 365, including Word and Excel.
  • Exhibit strong attention to detail, along with excellent communication and organizational skills.
  • Showcase a customer-centric approach and adaptability to business requirements.
  • Display effective time management capabilities.
  • Maintain a professional and personable demeanor.

Desirable Skills: Familiarity with Kerridge (Keyloop) is advantageous, although training will be provided for the right candidate.

Benefits:

From the outset, you will benefit from a comprehensive package that includes:

  • 31 days of annual leave (inclusive of public holidays), increasing to 33 days after five years of service (pro-rata).
  • A Christmas bonus scheme.
  • Life assurance coverage.
  • Participation in the Colleague Auto-enrolment Pension Scheme with employer contributions.
  • Access to an Employee Assistance Programme.
  • Discounted healthcare options.
  • Retail discounts offering significant savings at various stores, including health and beauty, dining, travel, and more.
  • A Family & Friends Discounted Car Scheme.

About Us: Humberside Tail Lifts (Parts4TailLifts) is recognized as one of the UK's premier specialists in tail lifts and shutter doors, providing a dependable 24-hour breakdown and mobile repair service across multiple regions. We offer expert, impartial guidance on the most suitable products for your needs, alongside the supply and installation of all types of tail lifts and shutter doors. As part of Motus Vehicle Solutions, a division of Motus Group (UK) Ltd, we are committed to delivering a wide array of aftermarket support services to the LCV and HGV sectors, as well as fleet operators, ensuring a customer-focused approach that prioritizes finding the right solutions for our clients.



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