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Service Operations Coordinator

2 months ago

Hull, Kingston upon Hull, United Kingdom Motus Group Full time

Role Overview: As a key member of the Service Team, you will play a vital role in providing comprehensive administrative support and customer service. Your responsibilities will include managing customer inquiries, processing documentation, and ensuring smooth operations within the service department.

Key Responsibilities:

  • Act as the primary contact for customers, addressing inquiries both in person and over the phone.
  • Generate invoices for completed services, manage job cards, and process payments efficiently.
  • Maintain accurate records through scanning and filing of essential documents.
  • Resolve queries from customers and suppliers, including the procurement of order numbers.
  • Collaborate with service engineers to gather necessary information and relay job details as required.

Working Hours: This position operates Monday to Friday from 8:30 AM to 5:00 PM.

Candidate Requirements:

  • Previous experience in an administrative role, preferably within a dealership or workshop setting.
  • Proficiency in Microsoft 365, including Word and Excel.
  • Exceptional attention to detail along with strong communication and organizational skills.
  • A customer-centric mindset with a flexible approach to meet business needs.
  • Effective time management skills.
  • A professional and personable demeanor.

Desirable Skills: Familiarity with Kerridge (Keyloop) is advantageous, though training will be provided for the right candidate.

Benefits:

From your first day, you will benefit from a comprehensive package that includes:

  • 31 days of annual leave (including Bank Holidays), increasing to 33 days after five years of service (pro rata).
  • A Christmas Bonus scheme.
  • Life Assurance coverage.
  • Participation in the Colleague Auto-enrolment Pension Scheme with employer contributions.
  • Access to an Employee Assistance Programme.
  • Discounted healthcare options.
  • Retail discounts offering significant savings at various high street stores, health and beauty outlets, dining, travel, and more.
  • A Family & Friends Discounted Car Scheme.

About Us: Motus Group (UK) Ltd is a leading provider of aftermarket support services in the LCV and HGV sectors, specializing in commercial vehicle body shops and parts operations. We are committed to delivering tailored solutions that meet our customers' needs, ensuring reliability and excellence in service.