Administrative Coordinator

2 days ago

Evesham, Worcestershire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full time
About the Role

We are seeking a highly motivated and organized Administrative Coordinator to join our team at Herefordshire and Worcestershire Health and Care NHS Trust. As an Appointments Coordinator, you will play a crucial role in providing administrative support to our patients and clinicians within the Advanced Physiotherapy Practitioner Service.

Key Responsibilities
  • Arrange and confirm appointments with patients and clinicians within the Advanced Physiotherapy Practitioner Service as required.
  • Ensure appointment letters and other relevant documentation are sent out in a timely manner.
  • Liaise between clients, professional staff, and other multi-agency partners as required.
  • Answer and engage with telephone enquiries.
  • Deal with incoming and outgoing mail.
  • Undertake administration duties specific to the role.
  • Undertake general office duties, as required, typing, data inputting, filing, scanning/copying, and telefaxing, in line with Trust Policies and Procedures.
  • Provide a confidential, quality administrative service to an identified pathway within the Care Group.
  • Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact.
  • Liaise between clients, professional staff, and other multi-agency partners as required.
  • Provide administrative support to colleagues as required during sickness and absence, including cover for other areas as required.
Requirements
  • Knowledge of a range of administrative/secretarial procedures.
  • Detailed knowledge of Microsoft Office: Word / Excel / Outlook.
  • Understanding of the Data Protection Act and NHS Code of Confidentiality.
Qualifications and Experience
  • Educated to academic Level 3 (A-Level, NVQ 3, OCR/RSA 3, City & Guilds 3) in a Business/Administration related subject or Educated to academic Level 2 (GCSE Grade A-C) with considerable recent NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post.
  • Recent, relevant Administrative/Secretarial experience (usually demonstrated by a minimum of 2 years experience).
Additional Criteria
  • Put patient care at the heart of the work you do to improve healthcare outcomes and service delivery.
  • Willingness to commit to continuing professional development.
  • Professional manner as a representative of the Trust.
  • Tact and discretion for dealing with confidential information.
  • Ability to challenge poor behavior.
  • Role modelling good behavior.
Skills and Abilities
  • Intermediate IT skills.
  • Joint working with others, patients, colleagues in the delivery of high-quality healthcare.
  • Ability to communicate clearly and effectively in English in both verbal and written formats.
  • Good organizational skills.
  • Able to demonstrate the ability to use initiative effectively.
  • Accuracy and attention to detail.
  • A positive attitude and able to act on feedback.

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