Operational Insights Analyst

3 weeks ago

London, Greater London, United Kingdom Wise Full time

Company Overview

Wise is a pioneering technology organization dedicated to revolutionizing the way individuals and businesses manage their finances globally. Our mission is to provide minimal fees, maximum convenience, and rapid transactions.

Whether facilitating international money transfers, enabling overseas spending, or managing cross-border payments, Wise is committed to simplifying financial processes and saving our customers money.

Joining our team means contributing to the creation of a groundbreaking network for global finance.

Role Overview

We are seeking an Operations Analyst who shares our vision of a world with seamless financial transactions. This role involves collaborating with our operational teams to leverage data-driven insights that will enhance our rapidly expanding product offerings through effective scaling and optimization.

As an Operations Analyst, you will spearhead our analytical initiatives within the operations teams, which encompass a range of functions from customer support to identity verification and fraud prevention.

Your collaboration will be vital as you work alongside operational leaders, product managers, designers, and engineers to translate your analytical findings into meaningful improvements for our customers and advance our mission.

Team Mission:

Our team's objective is to provide a frictionless experience that minimizes effort and expands globally, ultimately helping Wise achieve its mission of zero barriers in finance.

Your objective:

Enhance your team's effectiveness by empowering them to make informed decisions for our customers through analytics.

You will tackle the following challenges:

  • **Capacity Planning and Forecasting**: Develop and refine analytical models for strategic capacity planning, ensuring alignment with business growth and operational needs.
  • **Predictive Modeling and Data Management**: Take charge of data pipelines and create robust models to promote operational excellence and efficiency.
  • **Strategic Analysis and Support**: Deliver critical insights to evaluate the operational performance of the KYC function, conduct thorough cost analyses, and assess operational metrics to gauge their impact on customer experiences.
  • **Performance Monitoring and Optimization**: Track the effectiveness of key strategic initiatives, identifying opportunities for optimization to improve operational results.
  • **KPI Development and Implementation**: Lead the creation and execution of the operations KPI framework, integrating these metrics into reporting systems and strategic operations.
  • **Collaboration and Process Improvement**: Work closely with various stakeholders to standardize processes across forecasting, scheduling, and real-time operations, fostering continuous improvement and strategic alignment.

This position offers you the chance to:

  • Contribute to meaningful change in the financial landscape by addressing systemic issues and empowering individuals and businesses with control over their finances.
  • Extract value from extensive datasets, leveraging our vast customer base and intricate payment infrastructure to unlock insights.
  • Influence the direction of your team by facilitating data-driven decision-making processes.
  • Collaborate with a diverse network of professionals, including analysts, data scientists, and product managers, to enhance your knowledge and skills.

Candidate Profile

We are looking for someone who:

  • Has a minimum of 2 years of experience in analytics.
  • Possesses a background in operational analytics, including capacity planning, forecasting, efficiency analysis, and experimentation.
  • Is skilled in building data pipelines.
  • Demonstrates advanced proficiency in SQL.
  • Has strong capabilities in Excel or Google Sheets.
  • Is experienced in programming with Python or R.
  • Is familiar with data visualization tools (such as Looker, PowerBI, Tableau) and can effectively communicate insights through data storytelling.
  • Is a proactive individual who thrives in empowered team environments.

Additional Skills (Preferred but Not Required)

  • Previous experience in operational domains.
  • Familiarity with Workforce Management teams or systems.

What We Offer

  • Competitive salary range.
  • Comprehensive benefits package.
  • Generous paid time off policy.
  • Opportunities for professional development and growth.

At Wise, we value diversity and inclusivity, believing that a diverse team enhances our ability to serve our customers effectively. We are committed to creating an environment where every team member feels respected, empowered, and able to contribute to our mission.

To learn more about our culture and values, please explore our website.

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