Breakdown Customer Care and Sales Specialist
3 days ago
We are seeking a highly skilled and customer-focused individual to join our team as a Breakdown Customer Care and Sales Specialist. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.
Key Responsibilities:- Provide clear guidance and explanations to clients, ensuring their needs are met and exceeded.
- Offer a friendly and helpful service, displaying a passion for customer service and a commitment to excellence.
- Work under pressure to meet deadlines and deliver results.
- Adapt to new processes and procedures, providing feedback and suggestions for improvement.
- Process mid-term adjustments and cancellations, ensuring seamless customer experience.
- Collect payments for amendments or missed direct debit payments, maintaining accurate records.
- Solve customer queries throughout the policy lifecycle, providing timely and effective resolutions.
- Demonstrate high levels of communication, organisation, and time management to clear day-to-day workloads efficiently.
- Provide surge support to our Breakdown Claims Advisors, answering calls and arranging relevant services.
- Offer training and coaching to colleagues, promoting knowledge sharing and development.
- Quoting and closing new business enquiries, building long-standing client relationships.
- Retain existing clients at renewal, identifying opportunities to upsell additional products.
- Excellent written and verbal communication skills.
- Excellent customer service skills, with the ability to empathise and successfully deal with difficult customers.
- Ability to work under pressure, meeting deadlines and delivering results.
- Excellent organisational skills, with a working knowledge of Microsoft Word and Excel.
- Competitive salary and benefits package.
- Death in Service benefit of x4 salary.
- Company pension scheme.
- Enhanced maternity and paternity leave packages.
- Flexible benefits package, allowing you to add additional benefits to your overall package.
- Discounted rates on PIB products.
- First-class employee benefits and welfare package, supporting financial management, cycle to work scheme, counselling support, health screening, and more.
- Volunteering day, allowing you to support the local community and engage with charities.
- Wide range of discounts, including a kids pass, hairdressers, beauticians, and climate change projects.
- Comprehensive learning and development framework, including professional study options and apprenticeships.
- Part of the PIB Community Trust, supporting fundraising and grants for your chosen charity.
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Breakdown Customer Care and Sales Specialist
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Breakdown Customer Care and Sales Specialist
7 days ago
Harrogate, North Yorkshire, United Kingdom Jigsaw Full timeJob DescriptionRole Overview:We are seeking a highly skilled Breakdown Customer Care and Sales Specialist to join our team at Jigsaw. As a key member of our team, you will be responsible for providing exceptional customer service while handling day-to-day administration tasks.Key Responsibilities:Deliver high-quality customer service to our clientsHandle...
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Breakdown Customer Care, Sales Specialist
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Harrogate, North Yorkshire, United Kingdom Jigsaw Full timeJob Summary:We are seeking a highly skilled and customer-focused Breakdown Customer Care, Sales Specialist to join our team at Jigsaw. As a key member of our team, you will be responsible for providing exceptional customer service, handling breakdown claims, and driving sales growth.Key Responsibilities:Customer Service: Provide timely and effective support...
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Breakdown Customer Care, Sales Specialist
1 week ago
Harrogate, North Yorkshire, United Kingdom Jigsaw Full timeJob Summary:We are seeking a highly skilled and customer-focused Breakdown Customer Care, Sales Specialist to join our team at Jigsaw. As a key member of our team, you will be responsible for providing exceptional customer service, handling breakdown claims, and driving sales growth.Key Responsibilities:Customer Service: Provide timely and effective support...
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Breakdown Customer Care, Sales Specialist
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Harrogate, North Yorkshire, United Kingdom Jigsaw Full timeJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Breakdown Customer Care, Sales Specialist. As a key member of our team, you will be responsible for providing exceptional customer service, handling breakdown claims, and driving sales growth.Key Responsibilities:Customer Service: Provide friendly and helpful...
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Harrogate, North Yorkshire, United Kingdom Jigsaw Full timeJob Summary:We are seeking a highly skilled and customer-focused individual to join our team as a Breakdown Customer Care, Sales Specialist. As a key member of our team, you will be responsible for providing exceptional customer service, handling breakdown claims, and driving sales growth.Key Responsibilities:Customer Service: Provide friendly and helpful...
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Breakdown Customer Care and Sales Specialist
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Breakdown Customer Care and Sales Specialist
5 days ago
Harrogate, North Yorkshire, United Kingdom PIB Group Full timeJob Summary:We are seeking a highly skilled Breakdown Customer Care and Sales Specialist to join our team at PIB Group. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.Key Responsibilities:Provide clear guidance and explanations to clients, demonstrating a high level of customer...
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Breakdown Customer Care and Sales Specialist
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Harrogate, North Yorkshire, United Kingdom PIB Group Full timeJob Summary:We are seeking a highly skilled Breakdown Customer Care and Sales Specialist to join our team at PIB Group. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.Key Responsibilities:Provide clear guidance and explanations to clients, demonstrating a high level of customer...
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Breakdown Customer Care and Sales Specialist
5 days ago
Harrogate, North Yorkshire, United Kingdom PIB Group Full timeJob Summary:We are seeking a highly skilled Breakdown Customer Care and Sales Specialist to join our team at PIB Group. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our clients.Key Responsibilities:Provide clear guidance and explanations to clients, demonstrating a high level of customer...
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Breakdown Customer Care, Sales
3 days ago
Harrogate, North Yorkshire, United Kingdom Jigsaw Full timeAbout the RoleWe are seeking a highly skilled and experienced Breakdown Customer Care, Sales & Renewals professional to join our team at Jigsaw. As a key member of our team, you will be responsible for providing exceptional customer service, handling sales and renewals, and ensuring seamless day-to-day administration.Key ResponsibilitiesProvide expert advice...
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Harrogate, North Yorkshire, United Kingdom Jigsaw Full timeJob DescriptionJob Title: Breakdown Claims Resolution SpecialistJob Summary:We are seeking a highly skilled and customer-focused Breakdown Claims Resolution Specialist to join our team at Jigsaw. As a Breakdown Claims Resolution Specialist, you will be responsible for handling inbound calls from customers who wish to make a claim on their policy. You will...
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Harrogate, North Yorkshire, United Kingdom Jigsaw Full timeJob DescriptionJob Title: Breakdown Claims Resolution SpecialistJob Summary:We are seeking a highly skilled and customer-focused Breakdown Claims Resolution Specialist to join our team at Jigsaw. As a Breakdown Claims Resolution Specialist, you will be responsible for handling inbound calls from customers who wish to make a claim on their policy. You will...
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